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Service
Management
Management
24th Mar 2023
Rise in violence and abuse towards service staff
by
Rhys Fisher
Management
1st Mar 2023
Service isn't a business priority, say customers
by
Rhys Fisher
Management
10th Mar 2023
Prove ROI or pay the price, CX leaders warned
by
Rhys Fisher
Management
21st Feb 2023
Will the 4-day week trial drive a CX revolution?
by
Neil Davey
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1
Management
22nd Feb 2023
Digital transformation should start with people
by
Michael Hinshaw
Contact centre outsourcing
23rd Jan 2023
Why GigCX is transforming customer interactions
by
Roger Beadle
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Management
10th May 2023
Why most CX transformations continue to fail
by
Alex Mead
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1
Management
28th Nov 2022
There are only 3.5 ways CX leaders can cut costs!
by
Maurice Fitzgerald
Management
8th Nov 2022
Service managers fear winter of discontent
by
Rhys Fisher
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1
Management
12th Dec 2022
Complexity is crushing healthcare CX
by
Leslie Pagel
Management
3rd Nov 2022
Forrester's grim forecast for CX management
by
Rhys Fisher
Customer experience management
3rd Nov 2022
Practical steps to support vulnerable customers
by
Ben Booth
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Management
31st Oct 2022
CX lessons from previous economic downturns
by
Christopher Sladdin and Andrew Schumacher
Management
20th Oct 2022
Should retailers charge customers for returns?
by
Karl Stone
Management
7th Oct 2022
Retailers ignoring 42% of customer enquiries
by
Rhys Fisher
Management
5th Oct 2022
Is inflation influencing service standards?
by
Neil Davey
Artificial intelligence
3rd Oct 2022
Showing love for Customer Service Week
by
Mandy Reed
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Management
5th Jan 2023
Customer success is having an identity crisis
by
Daphne Costa Lopes
Customer experience management
9th Sep 2022
5 principles of good customer service
by
Magnus Geverts
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Management
2nd Aug 2022
Sony & Adidas named amongst service list of shame
by
Rhys Fisher
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2
Management
12th Aug 2022
How to build and scale customer success
by
Amit Kandpal
Management
7th Jul 2022
Would a 4-day week improve customer service?
by
Neil Davey
Management
14th Jul 2022
The top CX accreditations and what you’ll gain
by
Chris Ward
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1
Management
8th Jun 2022
Why you need more than just experience in CX
by
Michelle Spaul
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1
Management
Building empathy-centric customer service
Customer emotion
26th Apr 2022
Seamless support is music to your customers’ ears
by
Mandy Reed
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Management
17th Jun 2022
Cultural intelligence: Why CQ can be crucial to CX
by
Neil Davey
Management
31st Mar 2022
How to ensure expertise in service interactions
by
Chris Ward
Management
30th Mar 2022
Service leaders turn to gig economy for support
by
Chris Ward
Management
11th Mar 2022
How to evolve knowledge sharing to improve CX
by
Peter Massey
Chatbots
8th Mar 2022
Setting the right budget for chatbot success
by
Mandy Reed
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Management
7th Mar 2022
3 dark patterns you must tackle to improve CX
by
Michael G Bartlett
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1
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