Management

Rise in violence and abuse towards service staff

by
Really angry man with steam coming out of his ears and the top of his head
Management

Service isn't a business priority, say customers

by
Businessman with a toy wind on his back.
Management

Prove ROI or pay the price, CX leaders warned

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Proving ROI
Management

Will the 4-day week trial drive a CX revolution?

by
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Working week
Management

Digital transformation should start with people

by
Robot
Contact centre outsourcing

Why GigCX is transforming customer interactions

by
Blog image, notepad with pen
Management

Why most CX transformations continue to fail

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Fail
Management

There are only 3.5 ways CX leaders can cut costs!

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Money cut
Management

Service managers fear winter of discontent

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Customer service reaches tipping point - Cold man with scarf and hat
Management

Complexity is crushing healthcare CX

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Complex healthcare ruining patient experience: Nurse with Six Arms
Management

Forrester's grim forecast for CX management

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Binoculars
Customer experience management

Practical steps to support vulnerable customers

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Blog image, notepad with pen
Management

CX lessons from previous economic downturns

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Downturn
Management

Should retailers charge customers for returns?

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Customer returns
Management

Retailers ignoring 42% of customer enquiries

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UK retailers ignoring customer enquiries - Businessman Plugging His Ears
Management

Is inflation influencing service standards?

by
Chart emotion intensity
Artificial intelligence

Showing love for Customer Service Week

by
Blog image, notepad with pen
Management

Customer success is having an identity crisis

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mirror
Customer experience management

5 principles of good customer service

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Blog image, notepad with pen
Management

Sony & Adidas named amongst service list of shame

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Any Answers comment Icon 2
Thumbs down
Management

How to build and scale customer success

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Building
Management

Would a 4-day week improve customer service?

by
Working week
Management

The top CX accreditations and what you’ll gain

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Accreditation
Management

Why you need more than just experience in CX

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Customer experience study
Management

Building empathy-centric customer service

Customer empathy
Customer emotion

Seamless support is music to your customers’ ears

by
Blog image, notepad with pen
Management

Cultural intelligence: Why CQ can be crucial to CX

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Intelligence
Management

How to ensure expertise in service interactions

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Expertise needed in customer service
Management

Service leaders turn to gig economy for support

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Gig economy
Management

How to evolve knowledge sharing to improve CX

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Knowledge sharing
Chatbots

Setting the right budget for chatbot success

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Management

3 dark patterns you must tackle to improve CX

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Dark patterns

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