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Common Agile practices to help insight teams
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Are these the most sexist ads of all time?
Data
How Agile working benefits customer insight teams
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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6 ways CRM can improve your marketing function
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What makes a successful CX leader?
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What do analytics-led contact centres look like?
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On-demand webinar: What is intelligent service?
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Assessing how engaged your employees are
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The ultimate guide to customer journey mapping
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Two strategies to serve customers' emotional needs
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Can AI aid contact centres with whisper coaching?
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Can AI aid contact centres with whisper coaching?
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Resources
Events & webinars
CX Leader of the Year
Service
Management
Management
8th Oct 2018
3 comments
Can monetary incentives improve service levels?
5th Oct 2018
5 comments
Why emotions shouldn't be a service priority
3rd Oct 2018
On-demand webinar: How to measure your CX maturity
4th Oct 2018
Why do customer service training programmes fail?
10th Sep 2018
How to select a CX platform for maximum impact
4th Sep 2018
2 comments
How leaders can develop a service culture
10th Aug 2018
Why the UK isn't a service-led nation
27th Jun 2018
How to design and deliver customer journeys
6th Jul 2018
How service can influence product decisions
21st Feb 2018
2 comments
Infographic: Why the customer isn't always right
19th Jan 2018
2 comments
The 4 service strategies to restore trust in 2018
15th Dec 2017
1 comment
Did customer service lose the human touch in 2017?
The customer emotion guide
23rd Nov 2018
4 comments
How to develop empathy in your service staff
31st Oct 2017
1 comment
Why is public sector customer support struggling?
30th Aug 2017
Omnichannel Engagement Engine of the Future
13th Aug 2017
Omnichannel Engagement Engine of the Future
28th Aug 2017
1 comment
4 customer experience lessons from airlines
25th Sep 2017
Webinar w/ Brian Solis: Employee engagement & CX
11th Aug 2017
Why training your service staff won't improve CX
27th Jul 2017
4 comments
Airlines suffer dramatic dip in service ranking
The proactive customer service guide
17th Jul 2017
Is proactive customer service marketing's remit?
The proactive customer service guide
10th Jul 2017
Why proactive service strategies fail
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