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Service
Management
Management
Contact centres
11th Feb 2021
Business continuity and customer service
by
joshsn
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Management
25th Jan 2021
5 tips for inclusive communication in service
by
Mark Smith
Whitepaper
Sponsored
Next-generation strategies for customer service
Customer success
20th Jan 2021
Customer success will be powered by GigCX in 2021
by
Megan Neale
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Management
19th Jan 2021
The Feeling Economy’s impact on the service sector
by
Ming-Hui Huang and Roland T. Rust
Management
16th Dec 2020
The role of complaint management in CX improvement
by
Rachel Williams
Management
9th Dec 2020
Why great CX is more than just great service
by
Sampson Lee
Management
3rd Dec 2020
5 lessons from the king of service: Tony Hsieh
by
Chris Ward
Management
30th Nov 2020
S2 Ep10: Why CX leaders shouldn’t start out in CX
Management
30th Oct 2020
New research highlights sea change in CX approach
by
Chris Ward
Management
23rd Oct 2020
Customer service facing a wave of pandemic PTSD
by
Gethin Nadin
Collaboration
7th Oct 2020
Developing your service team's strategic skillset
by
Julien Rio
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Culture
12th Oct 2020
Leading customer service teams in times of crisis
by
Daniel Saunders
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Management
2nd Oct 2020
MyC survey reveals customer service's empathy gap
by
Neil Davey
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1
Management
29th Sep 2020
Webinar: Guiding customers through uncertainty
by
Chris Ward
Management
25th Sep 2020
How letting staff break the rules can benefit CX
by
Bryan Horn
Management
7th Sep 2020
Why emotional intelligence trumps empathy
by
Sandra Thompson
Management
27th Aug 2020
Sponsored
How 2 brands scaled service operations in COVID-19
by
Kelly Singsank
Contact centres
2nd Sep 2020
Time to rethink the signs of a great service rep
by
Luis Pinto Unbabel
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Complaints
31st Jul 2020
5 reasons you should employ your angry customers
by
Chantel Botha
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Management
24th Jul 2020
4 tips to collaborate effectively and improve CX
by
Paul Laughlin
Management
13th Jul 2020
6 secrets of an adaptable & resilient CX strategy
by
Ricardo Saltz Gulko
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1
Management
12th Jun 2020
How to improve the CX of wait times
by
Colin Shaw
Management
19th May 2020
The importance of compassion in CX leadership
by
Paul Laughlin
Advocacy
14th Apr 2020
Put empathy at the front of your service strategy
by
Guest Contributor
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Management
13th Apr 2020
COVID-19: How sport psychology helps service teams
by
Martin Perry
Management
20th Mar 2020
Remote-working best practices for customer service
by
Neil Davey
Management
23rd Mar 2020
How to empower and engage remote service teams
by
Bryan Horn
Management
24th Jun 2020
How Costa Coffee transformed customer queues
by
Simon Hedaux
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1
Management
19th Aug 2020
Why emotional authenticity is an issue for service
by
Jerry Halm
Management
24th Feb 2020
Why Lean service programmes are failing customers
by
Charles Bennett
Management
12th Feb 2020
How cancel culture is harming customer loyalty
by
Cath Everett
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