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Service
Management
Management
12th Aug 2022
How to build and scale customer success
by
Amit Kandpal
Management
7th Jul 2022
Would a 4-day week improve customer service?
by
Neil Davey
Management
14th Jul 2022
The top CX accreditations and what you’ll gain
by
Chris Ward
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1
Management
8th Jun 2022
Why you need more than just experience in CX
by
Michelle Spaul
Management
Building empathy-centric customer service
Customer emotion
26th Apr 2022
Seamless support is music to your customers’ ears
by
Mandy Reed
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Management
17th Jun 2022
Cultural intelligence: Why CQ can be crucial to CX
by
Neil Davey
Management
31st Mar 2022
How to ensure expertise in service interactions
by
Chris Ward
Management
30th Mar 2022
Service leaders turn to gig economy for support
by
Chris Ward
Management
11th Mar 2022
How to evolve knowledge sharing to improve CX
by
Peter Massey
Chatbots
8th Mar 2022
Setting the right budget for chatbot success
by
Mandy Reed
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Management
7th Mar 2022
3 dark patterns you must tackle to improve CX
by
Michael G Bartlett
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1
CX job of the week
21st Feb 2022
CX job vacancy of the week: Tony’s Chocolonely
by
Rhys Fisher
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Management
16th Feb 2022
Time to ditch 'the customer is always right'?
by
Chris Ward
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6
CX job of the week
15th Feb 2022
CX job vacancy of the week: Marshalls
by
Rhys Fisher
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Management
21st Feb 2022
Why CX is light years from where it should be
by
Alex Mead
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1
Management
25th Jan 2022
Customer service complaints at record high
by
Chris Ward
CX job of the week
25th Jan 2022
CX job vacancy of the week: Atom Bank
by
Rhys Fisher
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CX job of the week
11th Jan 2022
CX job vacancy of the week: Sainsbury's
by
Rhys Fisher
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Management
6th Dec 2021
Customer service trends that characterised 2021
by
Neil Davey
Culture
5th Nov 2021
3 red flags that staff aren't customer-committed
by
Sam Herzing
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Management
25th Oct 2021
Is tech the weak link in today's CX programmes?
by
Rhys Fisher
Management
8th Oct 2021
How to improve service for purple pound customers
by
Chris Ward
Management
18th Oct 2021
Why customer success is a foundational function
by
Sue Nabeth Moore
Customer experience management
28th Sep 2021
Celebrate CX Day with an exclusive Ron Kaufman Q&A
by
Neil Davey
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Management
9th Sep 2021
The new job roles helping customer service evolve
by
Chris Ward
Management
3rd Sep 2021
Can you deliver customer empathy without EX?
by
Chris Ward
Management
9th Aug 2021
What is a culture book and how do you create one?
by
Chris Ward
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3
Complaints
3rd Aug 2021
CX job vacancy of the week: Barratt
by
Chris Ward
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Customer experience management
29th Jul 2021
COVID's long-term effect on customer relations
by
Nicholas Watkis
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Management
29th Jul 2021
McDonald's new CX team and the need to restructure
by
Chris Ward
Management
2nd Aug 2021
6 trends that show where CSAT is being won & lost
by
Rachel Williams
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