Management

What is the secret to successful outsourced...

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Management

Customer satisfaction: Apple, Google show how...

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MyCustomer.com
Management

Customer Service Excellence: A standard worth...

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Management

Video voxpop: Who provides poor customer service?

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MyCustomer.com
Management

Video voxpop: Who gives great customer service?

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MyCustomer.com
Management

Video voxpop: What is good customer service?

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Management

Customer satisfaction measurement: Can't get no...

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MyCustomer.com
Management

BT and British Gas in a league of their own for...

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Management

NPS: Can a magic number really guide your brand?

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Management

Communication the key to customer satisfaction

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MyCustomer.com
Management

Forrester ranks customer service management...

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MyCustomer.com
Management

Outsourcing customer service: Double trouble

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MyCustomer.com
Management

Benchmarking or the fear of change and innovation

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Management

Energy sector fails to light up customer...

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Management

Does good customer care cost money?

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MyCustomer.com
Management

Mystery shopping and customer satisfaction – An...

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MyCustomer.com
Management

Customers sick of poor service - literally!

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MyCustomer.com
Management

The knowledge challenge in Customer Portfolio...

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MyCustomer.com
Management

Bad service? Oh well, never mind...

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Management

UK customers fed up with bad customer service

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Management

Happy employees, better customer service

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MyCustomer.com
Management

Customer profitability part 1: The importance...

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Management

US banks reports lack of ROI from call centres

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