Management

CX leaders' response to supply chain disruption

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Supply chain
Management

Review: Get your stuff and get out! by Bryan Horn

by
Book review
Management

How much autonomy should service staff have?

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Autonomy
Management

How to convince leaders to ditch NPS in service

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bin
Management

How to protect the mental health of service teams

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Customer stress
Management

Why customer complaints remain at record levels

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Complaints
Management

"Service transformation was vital to our survival"

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Virgin balloon
Customer journey

CX job vacancy of the week: ANZ

by
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Management

How is CX influenced by mask-wearing?

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Mask wearing
Management

How do you engage senior leaders in CX?

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CX Leader Sessions
Employee engagement

Staff wellness matters more than ever in service

by
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Management

Monitoring service staff: How much is too much?

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Binoculars customer insight
Management

ON-DEMAND WEBINAR: How to personalise service

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How to personalise customer service
Management

ON-DEMAND: Virtual roundtable unpicks CX success

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Sabio webinar
Contact centres

Business continuity and customer service

by
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Management

5 tips for inclusive communication in service

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inclusion
Whitepaper
Sponsored

Next-generation strategies for customer service

front cover
Customer success

Customer success will be powered by GigCX in 2021

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Management

The Feeling Economy’s impact on the service sector

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Heart money
Management

The role of complaint management in CX improvement

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Call handling
Management

Why great CX is more than just great service

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Customer service
Management

5 lessons from the king of service: Tony Hsieh

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King and crown
Management

S2 Ep10: Why CX leaders shouldn’t start out in CX

CX Leader of the Year
Management

New research highlights sea change in CX approach

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Sea change
Management

Customer service facing a wave of pandemic PTSD

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Customer stress
Collaboration

Developing your service team's strategic skillset

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Culture

Leading customer service teams in times of crisis

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Management

MyC survey reveals customer service's empathy gap

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Heart empathy gap
Management

Webinar: Guiding customers through uncertainty

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Vonage
Management

How letting staff break the rules can benefit CX

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Devil staff rules
Management

Why emotional intelligence trumps empathy

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Emotional intelligence
Management
Sponsored

How 2 brands scaled service operations in COVID-19

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Gears scale service

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