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Service
Management
Contact centres
2nd Sep 2020
Time to rethink the signs of a great service rep
by
Luis Pinto Unbabel
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Complaints
31st Jul 2020
5 reasons you should employ your angry customers
by
Chantel Botha
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Management
24th Jul 2020
4 tips to collaborate effectively and improve CX
by
Paul Laughlin
Management
13th Jul 2020
6 secrets of an adaptable & resilient CX strategy
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Management
12th Jun 2020
How to improve the CX of wait times
by
Colin Shaw
Management
19th May 2020
The importance of compassion in CX leadership
by
Paul Laughlin
Advocacy
14th Apr 2020
Put empathy at the front of your service strategy
by
Guest Contributor
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Management
13th Apr 2020
COVID-19: How sport psychology helps service teams
by
Martin Perry
Management
20th Mar 2020
Remote-working best practices for customer service
by
Neil Davey
Management
23rd Mar 2020
How to empower and engage remote service teams
by
Bryan Horn
Management
24th Jun 2020
How Costa Coffee transformed customer queues
by
Simon Hedaux
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Management
19th Aug 2020
Why emotional authenticity is an issue for service
by
Jerry Halm
Management
24th Feb 2020
Why Lean service programmes are failing customers
by
Charles Bennett
Management
12th Feb 2020
How cancel culture is harming customer loyalty
by
Cath Everett
Management
24th Jan 2020
Customer satisfaction levels “lowest in 5 years"
by
Chris Ward
Management
21st Jan 2020
S2 Ep2: Sandra de Zoysa: A career dedicated to CX
Advocacy
17th Jan 2020
The MyCustomer audience has spoken!
by
Chris Ward
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Management
27th Nov 2019
Are customer success teams set for the mainstream?
by
Cath Everett
Management
14th Nov 2019
S1 Ep10: Few firms are putting the customer in CX
Culture
31st Oct 2019
Does your service team have ‘Pass – I – On’?
by
Chris Daffy
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Contact centres
25th Oct 2019
Customer support. What’s in a name?
by
Simon Caddick
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Sales culture
24th Oct 2019
3 reasons service teams need sales training, too
by
Eric Vermillion
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Management
18th Oct 2019
How ABANCA created a customer-centric culture
by
Christopher Brooks
Management
20th Aug 2019
Is customer journey management now mainsteam?
by
Chris Ward
Management
2nd Aug 2019
Why your customer success team could be fake
by
Neil Davey
Management
11th Jul 2019
Why are so many CX programmes failing?
by
Chris Daffy
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Management
1st Jul 2019
Why customers shouldn't write your service vision
by
Jeff Toister
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Management
19th Jun 2019
Sponsored
What makes a successful CX leader?
by
Chris Ward
Management
15th May 2019
Sponsored
On-demand webinar: What is intelligent service?
by
Neil Davey
Management
10th Apr 2019
Why service staff avoid taking ownership
by
Jeff Toister
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Management
1st Apr 2019
Government chatbot to break Brexit deadlock?
by
Chris Ward
Management
21st Mar 2019
New from MyCustomer: The chatbot buyer's guide
by
Chris Ward
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