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Service
Management
Management
Management
12th Mar 2021
How to hire staff that fit your customer culture
by
Jo Geraghty
Management
13th Jan 2017
Infographic: 9 ways to make your customers happy
by
Neil Davey
Management
27th Mar 2020
How service design can foster a service culture
by
Thomas A. Stewart and Patricia O’Connell
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1
Management
6th Jan 2017
Infographic: How to promote good service
by
Neil Davey
Management
19th Dec 2016
The importance of taking a break at Christmas
by
Paul Laughlin
Management
20th Dec 2016
The 16 stats that shaped our 2016
by
Chris Ward
Management
24th Nov 2016
Infographic: 12 things customers wish you knew
by
Neil Davey
Management
7th Nov 2016
8 customer service strategies from Amazon
by
Michael Hinshaw
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1
Management
1st Nov 2016
Infographic: Why winners deliver proactive service
by
Neil Davey
Management
16th Nov 2016
8 real world lessons to apply to B2B service
by
Robert C Johnson
Management
17th Oct 2019
Who should own customer journey mapping?
by
Chris Ward
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7
Management
11th Oct 2016
Product recalls: What should Samsung do next?
by
Chris Ward
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2
Management
26th Sep 2019
How to cultivate service-marketing collaboration
by
Neil Davey
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1
Management
19th Feb 2020
How & why service should align with sales
by
Neil Davey
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4
Management
11th Oct 2019
Should service & marketing have a shared budget?
by
Peter Massey
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2
Management
16th Aug 2016
2016's biggest customer service complaints
by
iamava
Management
8th Aug 2018
Brian Solis: Unite staff with human-centred CX
by
Brian Solis
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1
Management
4th Oct 2019
How brands have aligned sales, marketing & service
by
Neil Davey
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1
Management
1st Aug 2016
Infographic: 35 service quotes from great leaders
by
Neil Davey
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4
Management
25th Jul 2016
Infographic: How to engage your service employees
by
Neil Davey
Management
26th May 2016
How easy is it to make things easy for customers?
by
Nicola Millard
Management
19th May 2016
Social customer service: Choosing the right tools
by
Guest Contributor
Whitepaper
Sponsored
Practical guide for managing self-service
Management
9th May 2016
Twitter’s slowest UK brand response: 39hrs 22min
by
Chris Ward
Management
28th Apr 2016
39% of shoppers don’t want self-service checkouts
by
Chris Ward
Management
18th Apr 2016
Infographic: Why bad service burns your bottomline
by
Robbie Richards
Management
8th Apr 2016
Is this proof of service design's CX importance?
by
markus hohl
Management
1st Apr 2016
Can Vodafone blame complaint rise on an IT glitch?
by
Chris Ward
Management
17th Mar 2016
How to create an innovation-based service culture
by
Martin Hill-Wilson
Management
10th Mar 2016
How customer-facing teams can be gold standard
by
GaryBennett
Report
Sponsored
How to get your customer service employees to care
Customer satisfaction
25th Feb 2016
Zappos' switch to holacracy: Blunder or success?
by
Leslie Cottenje
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