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Service
Management
Management
17th Jul 2017
Is proactive customer service marketing's remit?
by
Chris Ward
Management
10th Jul 2017
Why proactive service strategies fail
by
Neil Davey
Management
27th Jun 2017
How to switch from reactive to proactive service
by
Claudia Thorpe
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1
Management
23rd Jun 2017
How to build a proactive customer service strategy
by
Claudia Thorpe
Whitepaper
Sponsored
Crucial checklist for modernising customer service
Management
22nd May 2017
Study reveals shocking extent of service boredom
by
Neil Davey
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1
Management
2nd Nov 2019
5 things great call centre managers have in common
by
Russell James
Management
4th May 2017
Brands hike service salaries amid staff shortages
by
Neil Davey
Report
Sponsored
CEM Maturity Model: Measure & improve your CX
Management
12th Apr 2017
How United can change its culture & save its brand
by
Neil Davey
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2
Management
11th Apr 2017
Infographic: How to handle customer returns
by
Neil Davey
Management
27th Mar 2017
Study show strong shift towards proactive service
by
John Duffy
Management
10th Feb 2017
Infographic: How to measure service success
by
Neil Davey
Management
13th Feb 2017
Zappos: Is holacracy the ideal structure for CX?
by
Chris Ward
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3
Management
12th Mar 2021
How to hire staff that fit your customer culture
by
Jo Geraghty
Management
13th Jan 2017
Infographic: 9 ways to make your customers happy
by
Neil Davey
Management
27th Mar 2020
How service design can foster a service culture
by
Thomas A. Stewart and Patricia O’Connell
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1
Management
6th Jan 2017
Infographic: How to promote good service
by
Neil Davey
Management
19th Dec 2016
The importance of taking a break at Christmas
by
Paul Laughlin
Management
20th Dec 2016
The 16 stats that shaped our 2016
by
Chris Ward
Management
24th Nov 2016
Infographic: 12 things customers wish you knew
by
Neil Davey
Management
7th Nov 2016
8 customer service strategies from Amazon
by
Michael Hinshaw
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1
Management
1st Nov 2016
Infographic: Why winners deliver proactive service
by
Neil Davey
Management
16th Nov 2016
8 real world lessons to apply to B2B service
by
Robert C Johnson
Management
17th Oct 2019
Who should own customer journey mapping?
by
Chris Ward
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7
Management
11th Oct 2016
Product recalls: What should Samsung do next?
by
Chris Ward
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2
Management
26th Sep 2019
How to cultivate service-marketing collaboration
by
Neil Davey
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1
Management
19th Feb 2020
How & why service should align with sales
by
Neil Davey
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4
Management
11th Oct 2019
Should service & marketing have a shared budget?
by
Peter Massey
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2
Management
16th Aug 2016
2016's biggest customer service complaints
by
iamava
Management
8th Aug 2018
Brian Solis: Unite staff with human-centred CX
by
Brian Solis
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1
Management
4th Oct 2019
How brands have aligned sales, marketing & service
by
Neil Davey
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1
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