Management | MyCustomer

Management

17th Jul 2017

Is proactive customer service marketing's remit?

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Collaborate

Management

10th Jul 2017

Why proactive service strategies fail

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Fail

Management

27th Jun 2017

How to switch from reactive to proactive service

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Gears

Management

23rd Jun 2017

How to build a proactive customer service strategy

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Leader strategy

Management

22nd May 2017

Study reveals shocking extent of service boredom

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Bored

Management

2nd Nov 2019

5 things great call centre managers have in common

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Leader customers

Management

4th May 2017

Brands hike service salaries amid staff shortages

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agent

Management

12th Apr 2017

How United can change its culture & save its brand

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United

Management

11th Apr 2017

Infographic: How to handle customer returns

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delivery

Management

27th Mar 2017

Study show strong shift towards proactive service

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Point

Management

10th Feb 2017

Infographic: How to measure service success

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Management

13th Feb 2017

Zappos: Is holacracy the ideal structure for CX?

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Paper chain

Management

12th Mar 2021

How to hire staff that fit your customer culture

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Management

13th Jan 2017

Infographic: 9 ways to make your customers happy

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Happy

Management

27th Mar 2020

How service design can foster a service culture

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Thomas A. Stewart and Patricia O’Connell

Blueprint service design

Management

6th Jan 2017

Infographic: How to promote good service

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Social service

Management

19th Dec 2016

The importance of taking a break at Christmas

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Christmas

Management

20th Dec 2016

The 16 stats that shaped our 2016

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Trends 2016

Management

24th Nov 2016

Infographic: 12 things customers wish you knew

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Data overload

Management

7th Nov 2016

8 customer service strategies from Amazon

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Michael Hinshaw

Amazon

Management

1st Nov 2016

Infographic: Why winners deliver proactive service

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Social service

Management

16th Nov 2016

8 real world lessons to apply to B2B service

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Robert C Johnson

B2B customer service

Management

17th Oct 2019

Who should own customer journey mapping?

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Journey mapping

Management

11th Oct 2016

Product recalls: What should Samsung do next?

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Phone

Management

26th Sep 2019

How to cultivate service-marketing collaboration

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Service marketing collaboration

Management

19th Feb 2020

How & why service should align with sales

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Collaboration service sales

Management

11th Oct 2019

Should service & marketing have a shared budget?

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Money waste training

Management

16th Aug 2016

2016's biggest customer service complaints

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Management

8th Aug 2018

Brian Solis: Unite staff with human-centred CX

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Unity

Management

4th Oct 2019

How brands have aligned sales, marketing & service

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Ducks in a row sales, service, marketing

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