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Service
Management
Management
15th Feb 2016
Energy firms: turning a customer service corner?
by
Chris Ward
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1
Management
27th Jan 2016
45m hours a year wasted on inefficient service
by
Chris Ward
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2
Management
21st Jan 2016
Number of service jobs rose 35.9% in UK last year
by
Chris Ward
Management
20th Jan 2016
The rise of dis-service level agreements
by
Neil Penny
Management
14th Jan 2016
Martin Hill-Wilson: The perils of 2016 predictions
by
Martin Hill-Wilson
Customer service metrics
7th Jan 2016
Forrester's Top Trends For Customer Service In 2016
by
Forrester
Blog image, notepad with pen
Management
5th Jan 2016
UK customer service salaries rose 9.3% last year
by
Chris Ward
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1
Management
23rd Dec 2015
Dehumanised service - the argument against AI
by
Chris Hancock
Management
4th Dec 2015
Martin-Hill Wilson on the service trends of 2015
by
Martin Hill-Wilson
Management
2nd Dec 2015
54% of consumers would pay more for better service
by
Chris Ward
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2
Management
25th Nov 2015
6 ways to ensure customers shop with confidence
by
Sebastian Bos
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1
Management
5th Dec 2018
What is emotional engineering?
by
Michael Heppell
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3
Management
6th Nov 2015
Infographic: How to deliver service to millennials
by
Neil Davey
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1
Management
30th Oct 2015
Why Costco isn't afraid to limit consumer choices
by
Denise Lee Yohn
Management
27th Oct 2015
Infographic: Top 10 customer service skills
by
Neil Davey
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1
Management
11th Sep 2019
Managing service staff: Turn ducks into eagles
by
Aki Kalliatakis
Management
21st Oct 2015
Seven tips to get your CX programme on track
by
Deborah Eastman
Management
18th Oct 2015
Innocent founder: Why CSR is vital to engagement
by
Neil Davey
Management
14th Oct 2015
Servitisation: We must sell outcomes not products
by
Mark Homer
Management
14th Oct 2015
How could wearables impact customer engagement?
by
Rakhee Jogia
Management
13th Oct 2015
Merging satisfaction surveys with mystery shopping
by
Dr Cheryl Flink
Management
9th Oct 2015
Only staff can determine the quality of CX
by
Chris Ward
Customer experience management
8th Oct 2015
How to Make Customer Experience Strategy Integral to Corporate Strategy
by
Lynn Hunsaker
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Management
8th Oct 2015
Customer digital assistants and millennials
by
Chris Ward
Management
6th Oct 2015
Consumers want collaboration, not compensation
by
Chris Ward
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1
Management
5th Oct 2015
How to ensure you're not a customer service robot
by
Robert Johnson
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1
Management
5th Oct 2015
What makes service applications stand out?
by
Chris Ward
Management
1st Oct 2015
Consumer Rights Act provides service opportunity
by
Chris Ward
Management
27th Sep 2015
The new age of commerce-related technologies
by
Henning Ogberg
Management
22nd Sep 2015
It takes more than CSAT & NPS to measure CX
by
Chris Ward
Management
17th Sep 2015
Energy and telecoms sectors worst for service
by
Chris Ward
Management
16th Sep 2015
Why your Ts & Cs are crucial to CX
by
Neil Taylor
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