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Service
Service
21st Sep 2018
How to create customer empathy with live chat
18th Sep 2018
Blog
Map customer journeys before you roll out channels
By
Jeremy Payne
VP International Marketing at Enghouse...
11th Sep 2018
Blog
Call centre games that improve agent performance
By
Kat Worman
WFM Product Owner
11th Sep 2018
1
Is AI reinforcing gender stereotypes?
10th Sep 2018
How to select a CX platform for maximum impact
7th Sep 2018
Is Instagram now a customer service platform?
4th Sep 2018
1
How leaders can develop a service culture
3rd Sep 2018
AI: The rise of chatbot solutions in CX
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Contact centres
Employee engagement in the contact centre
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Calabrio
30th Aug 2018
Why is it so hard to empower service staff?
28th Aug 2018
9 CX practices that separate leaders & laggards
23rd Aug 2018
Is this the key killer of contact centre morale?
22nd Aug 2018
Are we witnessing the 'averagisation' of service?
20th Aug 2018
2
Is M&S wrong to replace switchboard staff with AI?
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