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Service
Service
Contact centres
11th Feb 2022
3 ways to win the technology tug-of-war
by
Ross Daniels
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Contact centres
8th Feb 2022
How to embrace the expectations of customers
by
Ross Daniels
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Management
21st Feb 2022
Why CX is light years from where it should be
by
Alex Mead
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1
Artificial intelligence
1st Feb 2022
ECXO webinar: How AI will change the CX status quo
by
Ricardo Saltz Gulko
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Employee engagement
31st Jan 2022
From CX, to EX, to organisational experience
by
martin_taylor
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Management
25th Jan 2022
Customer service complaints at record high
by
Chris Ward
Artificial intelligence
24th Jan 2022
Are you tracking customer intent?
by
Gary Pipes
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Contact centres
25th Jan 2022
Why it's the worst time for service staff burnout
by
Rhys Fisher
CX job of the week
25th Jan 2022
CX job vacancy of the week: Atom Bank
by
Rhys Fisher
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CX job of the week
11th Jan 2022
CX job vacancy of the week: Sainsbury's
by
Rhys Fisher
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Contact centres
10th Jan 2022
Six ways to build trust in a hybrid service team
by
George Karseras
Contact centres
7th Jan 2022
Great resignation is a big risk to contact centres
by
James Hughes
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Report
Sponsored
The future of customer experience
Contact centres
10th Jan 2022
The role of service teams in tackling loneliness
by
Chris Ward
Omnichannel
14th Jan 2022
Omnichannel personalisation trends for 2022
by
Vipul Aggarwal
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Contact centres
8th Dec 2021
Peak preparation: A blueprint for service success
by
Roger Beadle
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Contact centres
3rd Dec 2021
What contact centre teams can learn from CX staff
by
Daniel Ord
Management
6th Dec 2021
Customer service trends that characterised 2021
by
Neil Davey
Culture
5th Nov 2021
3 red flags that staff aren't customer-committed
by
Sam Herzing
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Contact centres
12th Nov 2021
Call centre success relies on expertise in failure
by
Suzette Meadows
Research
Sponsored
Improving empathy in customer service
Management
25th Oct 2021
Is tech the weak link in today's CX programmes?
by
Rhys Fisher
Contact centres
21st Oct 2021
WEBINAR: How to utilise contact centre insights
by
Neil Davey
Contact centres
18th Oct 2021
Sponsored
How can you turn around advisor attrition rates?
by
James Hughes
Management
8th Oct 2021
How to improve service for purple pound customers
by
Chris Ward
Channels
14th Oct 2021
ON-DEMAND: Why digital-first = customer-first
by
Neil Davey
Channels
5th Oct 2021
Podcast: Is the gig economy the future of service?
Management
18th Oct 2021
Why customer success is a foundational function
by
Sue Nabeth Moore
Report
Sponsored
Voice of the contact centre consumer
Channels
28th Sep 2021
Fix digital-first service woe with one simple task
by
Peter Massey
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2
Customer experience management
28th Sep 2021
Celebrate CX Day with an exclusive Ron Kaufman Q&A
by
Neil Davey
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Contact centres
23rd Nov 2021
Customer service has entered the voicebot era
by
James Matthews
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