Ebook
Sponsored

A guide to the digital-first contact centre

Cover
Contact centres

Contact centres in the new normal

by
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Contact centres

How to embrace the evolving world of remote work

by
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Contact centres

5 trends reshaping the contact centre industry

by
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Whitepaper
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COVID-19 and how customer service responded

Cover
Contact centres

Do CX managers need to be contact centre experts?

by
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Jack King CX contact centre
Ebook
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The ultimate social customer service guide

Cover
Complaints

5 reasons you should employ your angry customers

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Ebook
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The power of emotion in customer service

Cover
Contact centre metrics

Focus on goals & training to aid clients & teams

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Management

4 tips to collaborate effectively and improve CX

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Collaboration
Report
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The Inner Circle Guide to AI-Enabled Self-Service

front cover
Channels

Digital transformation projects sped up by 6 years

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Digital transformation
Report
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A guide to sustainable CX in the contact centre

Cover
Management

6 secrets of an adaptable & resilient CX strategy

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Swiss army knife adaptiability
Contact centres

How would you redesign a call centre from scratch?

by
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Contact centres

Virtual roundtable: Empathy's role in service

by
Genesys webinar
Channels

Are we on the cusp of the post-human service era?

by
Robot
Contact centres

Has COVID-19 changed Australian service forever?

by
Australia
Report
Sponsored

Are your contact centre agents behaving properly?

Cover
Report
Sponsored

Embracing the Evolving World of Work

Cover
Customer emotion

Empathy in service: “Kindness Begins With Me”

by
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Ebook
Sponsored

Outstanding omnichannel customer service is key

Cover
Ebook
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Communication is key to remote work

front cover
Management

How to improve the CX of wait times

by
Time
Channels

Find the right service mix for new customer needs

by
Robot service channels
Report
Sponsored

CX lessons from the COVID-19 lockdown

Cover
Contact centres

How to maintain service quality with remote teams

by
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Contact centres

Leaders MUST continue doing these things

by
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Contact centres

3 strategies for long-term contact centre success

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Contact centres

Will COVID-19 make contact centres more human?

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Contact centres

Four best practices for the future contact centre

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Phone best practice

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