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Service
Ebook
Sponsored
A guide to the digital-first contact centre
Contact centres
11th Aug 2020
Contact centres in the new normal
by
GaryWilliams
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Contact centres
14th Aug 2020
How to embrace the evolving world of remote work
by
Magnus Geverts
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Contact centres
14th Aug 2020
5 trends reshaping the contact centre industry
by
Martin Taylor
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Whitepaper
Sponsored
COVID-19 and how customer service responded
Contact centres
10th Aug 2020
Do CX managers need to be contact centre experts?
by
Daniel Ord
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Ebook
Sponsored
The ultimate social customer service guide
Complaints
31st Jul 2020
5 reasons you should employ your angry customers
by
Chantel Botha
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Ebook
Sponsored
The power of emotion in customer service
Contact centre metrics
27th Jul 2020
Focus on goals & training to aid clients & teams
by
Paul Jarman
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Management
24th Jul 2020
4 tips to collaborate effectively and improve CX
by
Paul Laughlin
Report
Sponsored
The Inner Circle Guide to AI-Enabled Self-Service
Channels
20th Jul 2020
Digital transformation projects sped up by 6 years
by
Chris Ward
Report
Sponsored
A guide to sustainable CX in the contact centre
Management
13th Jul 2020
6 secrets of an adaptable & resilient CX strategy
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Contact centres
10th Jul 2020
How would you redesign a call centre from scratch?
by
Roger Beadle
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Contact centres
14th Aug 2020
Virtual roundtable: Empathy's role in service
by
Neil Davey
Channels
7th Jul 2020
Are we on the cusp of the post-human service era?
by
Chris Ward
Contact centres
17th Jul 2020
Has COVID-19 changed Australian service forever?
by
Sharon Melamed
Report
Sponsored
Are your contact centre agents behaving properly?
Report
Sponsored
Embracing the Evolving World of Work
Customer emotion
23rd Jun 2020
Empathy in service: “Kindness Begins With Me”
by
Bryan Horn
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Ebook
Sponsored
Outstanding omnichannel customer service is key
Ebook
Sponsored
Communication is key to remote work
Management
12th Jun 2020
How to improve the CX of wait times
by
Colin Shaw
Channels
4th Jun 2020
Find the right service mix for new customer needs
by
Neil Davey
Report
Sponsored
CX lessons from the COVID-19 lockdown
Contact centres
9th Jun 2020
How to maintain service quality with remote teams
by
Sarah-Jane Thompson
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Contact centres
2nd Jun 2020
Leaders MUST continue doing these things
by
Sarah-Jane Thompson
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Contact centres
1st Jun 2020
3 strategies for long-term contact centre success
by
Iain Banks
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Contact centres
1st Jun 2020
Will COVID-19 make contact centres more human?
by
Neil Taylor
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Contact centres
28th May 2020
Four best practices for the future contact centre
by
Chris Ward
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