Service

Management

Why are so many CX programmes failing?

by
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customer experience dying
Management

Why customers shouldn't write your service vision

by
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Write service vision
Contact centres

Can AI aid contact centres with whisper coaching?

by
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Whitepaper
Sponsored

A guide to sustainable CX in the contact centre

CX
Report
Sponsored

Advance the digital journey

customers
Management
Sponsored

What makes a successful CX leader?

by
Leader customers
Self-service

Service directors: Don’t let technology hinder CX

by
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Contact centres

What do analytics-led contact centres look like?

by
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Analytics
Chatbots

What are the benefits of conversational commerce?

by
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Management
Sponsored

On-demand webinar: What is intelligent service?

by
intelligent customer service
Contact centres

Lessons from Tesco Mobile's VoE programme

by
speak listen Voice of the Employee
Channels
Sponsored

3 ways to overcome omnichannel obstacles

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Omnichannel hurdles
Channels

Should you follow Lush and quit social media?

by
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Social networks off
Management

Why service staff avoid taking ownership

by
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Blindfold
Channels

How and why you should run a chatbot trial

by
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Robot
Contact centres

Service strategy lessons from Virgin Holidays

by
Plane holiday customer service
Management

Government chatbot to break Brexit deadlock?

by
Robot
Contact centres

How The White Company collects & uses feedback

by
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Phones feedback
Management

New from MyCustomer: The chatbot buyer's guide

by
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Robot
Contact centres
Sponsored

Can bots and AI help humans eradicate bad service?

by
Robot
Management

When are the dangerous times to deliver service?

by
Skull
Contact centres

How should the utilities sector handle complaints?

by
Complainers
Contact centres

How to deal with the modern complainer

Podcast Icon
Ebook
Sponsored

Requirements for CX in an ultra-connected era

Customer
Ebook
Sponsored

Essential guide to contact centre modernisation

call center
Research
Sponsored

State of Customer Experience research

Customer
Contact centres

New research: The Contact Centre Tech Barometer

by
Contact centre agent
Channels

How to start tackling unified end-to-end service

by
Signpost success customer service
Analytics

CX: High tech still needs high touch

by
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Management

How can you reduce your customers’ life admin?

by
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Life admin CX
Contact centres

How to buy a cloud contact centre platform

by
Cash money
Contact centres

What does it take to offer seamless experiences?

by
Stitches

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