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Service
Service
Management
11th Jul 2019
Why are so many CX programmes failing?
by
Chris Daffy
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2
Management
1st Jul 2019
Why customers shouldn't write your service vision
by
Jeff Toister
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1
Contact centres
24th Jun 2019
Can AI aid contact centres with whisper coaching?
by
NewVoiceMedia
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Whitepaper
Sponsored
A guide to sustainable CX in the contact centre
Report
Sponsored
Advance the digital journey
Management
19th Jun 2019
Sponsored
What makes a successful CX leader?
by
Chris Ward
Self-service
3rd Jun 2019
Service directors: Don’t let technology hinder CX
by
Andy Mack
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Contact centres
12th Jun 2019
What do analytics-led contact centres look like?
by
Jeff Berg
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1
Chatbots
7th May 2019
What are the benefits of conversational commerce?
by
PV Kannan
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Management
15th May 2019
Sponsored
On-demand webinar: What is intelligent service?
by
Neil Davey
Contact centres
18th Apr 2019
Lessons from Tesco Mobile's VoE programme
by
Neil Davey
Channels
26th Apr 2019
Sponsored
3 ways to overcome omnichannel obstacles
by
Peter Dorrington
Channels
11th Apr 2019
Should you follow Lush and quit social media?
by
Neil Davey
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4
Management
10th Apr 2019
Why service staff avoid taking ownership
by
Jeff Toister
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1
Channels
12th Apr 2019
How and why you should run a chatbot trial
by
Gerry Brown
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1
Contact centres
9th Apr 2019
Service strategy lessons from Virgin Holidays
by
Chris Ward
Management
1st Apr 2019
Government chatbot to break Brexit deadlock?
by
Chris Ward
Contact centres
28th Mar 2019
How The White Company collects & uses feedback
by
Neil Davey
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1
Management
21st Mar 2019
New from MyCustomer: The chatbot buyer's guide
by
Chris Ward
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1
Contact centres
3rd Apr 2019
Sponsored
Can bots and AI help humans eradicate bad service?
by
PV Kannan
Management
18th Mar 2019
When are the dangerous times to deliver service?
by
Jeff Toister
Contact centres
27th Jun 2019
How should the utilities sector handle complaints?
by
Monica Mackintosh
Contact centres
15th Mar 2019
How to deal with the modern complainer
Podcast Icon
Ebook
Sponsored
Requirements for CX in an ultra-connected era
Ebook
Sponsored
Essential guide to contact centre modernisation
Research
Sponsored
State of Customer Experience research
Contact centres
14th Mar 2019
New research: The Contact Centre Tech Barometer
by
Neil Davey
Channels
15th Mar 2019
How to start tackling unified end-to-end service
by
Neil Davey
Analytics
6th Mar 2019
CX: High tech still needs high touch
by
KrisMcKenzie
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Management
12th Mar 2019
How can you reduce your customers’ life admin?
by
Damian Kernahan
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1
Contact centres
2nd Apr 2019
How to buy a cloud contact centre platform
by
Neil Davey
Contact centres
11th Mar 2019
What does it take to offer seamless experiences?
by
Chris Ward
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