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Service
Service
Management
12th Feb 2020
How cancel culture is harming customer loyalty
by
Cath Everett
Contact centres
11th Feb 2020
Can the gig economy save service and the climate?
by
Megan Neale
Management
24th Jan 2020
Customer satisfaction levels “lowest in 5 years"
by
Chris Ward
Management
21st Jan 2020
S2 Ep2: Sandra de Zoysa: A career dedicated to CX
Customer journey
17th Jan 2020
Great CX doesn’t end after checkout
by
Prelini Udayan-Chiechi
Blog image, notepad with pen
Whitepaper
Sponsored
How the Singapore government's chatbot enriched CX
Contact centres
16th Jan 2020
Service's big opportunity is also its main threat
by
Neil Davey
Advocacy
17th Jan 2020
The MyCustomer audience has spoken!
by
Chris Ward
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Contact centres
31st Dec 2019
Sponsored
9 ways call centre data can improve engagement
by
Guest Contributor
Employee engagement
13th Dec 2019
Why tools & tech CAN tackle employee engagement
by
Ermir Shakaj
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Contact centres
12th Dec 2019
2019: Customer service trends in the age of rage
by
Neil Davey
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3
Contact centres
4th Dec 2019
Blend humans & automation for positive disruption
by
Neil Russell-Smith
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Contact centres
29th Nov 2019
Service teams bemoan CX impact of bad tech
by
Cath Everett
Management
27th Nov 2019
Are customer success teams set for the mainstream?
by
Cath Everett
Contact centres
17th Dec 2019
Does your chatbot speak in its native tongue?
by
Nastasya Savina
Contact centres
21st Nov 2019
How agents can stay relevant during digitalisation
by
Vit Horky
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Report
Sponsored
Turn your contact centre agents into CX heroes
Management
14th Nov 2019
S1 Ep10: Few firms are putting the customer in CX
Contact centres
12th Nov 2019
Firms fear service staff skill shortages for 2020
by
Cath Everett
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1
Channels
19th Dec 2019
When do you turn to tech in the customer journey?
by
Simon Hedaux
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1
Contact centres
5th Nov 2019
Is your firm using emotional connections in CX?
by
Tim Kimber
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Culture
31st Oct 2019
Does your service team have ‘Pass – I – On’?
by
Chris Daffy
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Contact centres
1st Nov 2019
Quitting sex preferable to calling service - study
by
Ryan Lester
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Webinar
Sponsored
Start your contact centre’s digital transformation
Contact centres
25th Oct 2019
Customer support. What’s in a name?
by
Simon Caddick
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Webinar
Sponsored
New research: contact centre benchmarking stats
Sales culture
24th Oct 2019
3 reasons service teams need sales training, too
by
Eric Vermillion
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Contact centres
22nd Oct 2019
Foul-mouthed phonecalls harming agent morale
by
Cath Everett
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2
Whitepaper
Sponsored
Five myths about Workforce Management
Management
18th Oct 2019
How ABANCA created a customer-centric culture
by
Christopher Brooks
Contact centres
26th Nov 2019
Infographic: The CX trends impacting call centres
by
Chris Ward
Contact centres
7th Oct 2019
Frustrated service agents call for chatbot support
by
Cath Everett
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