Service

Management

How cancel culture is harming customer loyalty

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Cancel culture customer loyalty
Contact centres

Can the gig economy save service and the climate?

by
Gig economy earth
Management

Customer satisfaction levels “lowest in 5 years"

by
Thumbs down
Management

S2 Ep2: Sandra de Zoysa: A career dedicated to CX

Dedication
Customer journey

Great CX doesn’t end after checkout

by
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Whitepaper
Sponsored

How the Singapore government's chatbot enriched CX

cover
Contact centres

Service's big opportunity is also its main threat

by
Robot
Advocacy

The MyCustomer audience has spoken!  

by
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Contact centres
Sponsored

9 ways call centre data can improve engagement

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Data analytics
Employee engagement

Why tools & tech CAN tackle employee engagement

by
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Contact centres

2019: Customer service trends in the age of rage

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Age of rage
Contact centres

Blend humans & automation for positive disruption

by
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Contact centres

Service teams bemoan CX impact of bad tech

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Overloaded CX technology
Management

Are customer success teams set for the mainstream?

by
Marketing CX fist
Contact centres

Does your chatbot speak in its native tongue?

by
Chatbot
Contact centres

How agents can stay relevant during digitalisation

by
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Report
Sponsored

Turn your contact centre agents into CX heroes

CX Heroes
Management

S1 Ep10: Few firms are putting the customer in CX

Customer in CX
Contact centres

Firms fear service staff skill shortages for 2020

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Customer service skills
Channels

When do you turn to tech in the customer journey?

by
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Algorithim economy
Contact centres

Is your firm using emotional connections in CX?

by
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Culture

Does your service team have ‘Pass – I – On’?

by
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Contact centres

Quitting sex preferable to calling service - study

by
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Webinar
Sponsored

Start your contact centre’s digital transformation

call centre
Contact centres

Customer support. What’s in a name?

by
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Webinar
Sponsored

New research: contact centre benchmarking stats

call center
Sales culture

3 reasons service teams need sales training, too

by
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Contact centres

Foul-mouthed phonecalls harming agent morale

by
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Whitepaper
Sponsored

Five myths about Workforce Management

CAll cenre
Management

How ABANCA created a customer-centric culture

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Bank
Contact centres

Infographic: The CX trends impacting call centres

by
Crystal ball
Contact centres

Frustrated service agents call for chatbot support

by
Robot

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