Service

Channels

2nd Oct 2019

90% of consumers want service resolution in 24hrs

by

Watch

Contact centres

10th Oct 2019

How to introduce agent self-scoring evaluations

by

Agent self-scoring

Management

20th Aug 2019

Is customer journey management now mainsteam?

by

Success

Channels

22nd Aug 2019

Why customer channel preferences aren't clear cut

by

Communication

Channels

13th Aug 2019

Which chatbot works best for your business?

by

Nastasya Savina

Robots

Management

2nd Aug 2019

Why your customer success team could be fake

by

Fake customer success

Contact centres

11th Jul 2019

ECCCSAs close 12 July: It takes 1 hour to enter

by

CCMA (Call Centre Management Association)

Contact centres

19th Jul 2019

Why it's time to change our call centre metrics

by

Contact centre agent

Management

11th Jul 2019

Why are so many CX programmes failing?

by

customer experience dying

Management

1st Jul 2019

Why customers shouldn't write your service vision

by

Write service vision

Contact centres

24th Jun 2019

Can AI aid contact centres with whisper coaching?

by

Management

19th Jun 2019

Sponsored

What makes a successful CX leader?

by

Leader customers

Self-service

3rd Jun 2019

Service directors: Don’t let technology hinder CX

by

Contact centres

12th Jun 2019

What do analytics-led contact centres look like?

by

Analytics

Chatbots

7th May 2019

What are the benefits of conversational commerce?

by

Management

15th May 2019

Sponsored

On-demand webinar: What is intelligent service?

by

intelligent customer service

Contact centres

18th Apr 2019

Lessons from Tesco Mobile's VoE programme

by

speak listen Voice of the Employee

Channels

26th Apr 2019

Sponsored

3 ways to overcome omnichannel obstacles

by

Peter Dorrington

Omnichannel hurdles

Channels

11th Apr 2019

Should you follow Lush and quit social media?

by

Social networks off

Management

10th Apr 2019

Why service staff avoid taking ownership

by

Blindfold

Channels

12th Apr 2019

How and why you should run a chatbot trial

by

Robot

Contact centres

9th Apr 2019

Service strategy lessons from Virgin Holidays

by

Plane holiday customer service

Management

1st Apr 2019

Government chatbot to break Brexit deadlock?

by

Robot

Contact centres

28th Mar 2019

How The White Company collects & uses feedback

by

Phones feedback

Management

21st Mar 2019

New from MyCustomer: The chatbot buyer's guide

by

Robot

Contact centres

3rd Apr 2019

Sponsored

Can bots and AI help humans eradicate bad service?

by

Robot

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