Service | MyCustomer

Management

21st Mar 2019

New from MyCustomer: The chatbot buyer's guide

by

Robot

Contact centres

3rd Apr 2019

Sponsored

Can bots and AI help humans eradicate bad service?

by

Robot

Management

18th Mar 2019

When are the dangerous times to deliver service?

by

Skull

Contact centres

27th Jun 2019

How should the utilities sector handle complaints?

by

Monica Mackintosh

Complainers

Contact centres

15th Mar 2019

S1 Ep6: How to deal with the modern complainer

Complainers

Contact centres

14th Mar 2019

New research: The Contact Centre Tech Barometer

by

Contact centre agent

Channels

15th Mar 2019

How to start tackling unified end-to-end service

by

Signpost success customer service

Analytics

6th Mar 2019

CX: High tech still needs high touch

by

Management

12th Mar 2019

How can you reduce your customers’ life admin?

by

Damian Kernahan

Life admin CX

Contact centres

2nd Apr 2019

How to buy a cloud contact centre platform

by

Cash money

Contact centres

11th Mar 2019

What does it take to offer seamless experiences?

by

Stitches

Artificial intelligence

28th Feb 2019

AI is predicting the path to CX success

by

Contact centres

26th Feb 2019

How VW Group uses CSI to be a service leader

by

Spanner

Channels

26th Mar 2019

4 reasons why 2019 is the year chatbots grow up

by

Steven Van Belleghem

Chatbot

Channels

4th Mar 2019

Disrupt your industry with crowd service

by

Volker Hildebrand

Spanner crowd service

Channels

1st May 2019

Hoerbiger's 3-step model to digital transformation

by

Plug contact centres

Management

20th Feb 2019

Field service technicians are your best sales reps

by

Kirsi Tarvainen

Field service

Management

20th Feb 2019

5 ways field service supports top-notch service

by

handshake field service

Channels

22nd Mar 2019

Why 2019 is a turning point for customer service

by

Volker Hildebrand

CRM future

Contact centres

26th Feb 2019

Sponsored

Can AI improve the contact centre?

by

Guest Contributor

Robot

Management

1st Mar 2019

Why service excellence is tough for technical orgs

by

Technical customer service

Customer journey

18th Feb 2019

How London Fashion Week connects customer journeys

by

Contact centres

15th Feb 2019

1 week to enter UK National Contact Centre Awards

by

CCMA (Call Centre Management Association)

Contact centres

5th Mar 2019

How Booking.com maps employee journeys

by

Directions

Contact centres

8th Feb 2019

Why enter the UK National Contact Centre Awards?

by

CCMA (Call Centre Management Association)

Management

6th Feb 2019

CX lessons from the broken windows theory

by

Windows

Channels

1st Feb 2019

Sponsored

3 chatbot fails and what they teach us

by

Robot

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