Contact centres

4 weeks to enter UK National Contact Centre Awards

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Branding

Simple and effective service messages

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Contact centres

5 contact centre tech upgrades you need in 2019

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Astronaut contact centre
Management

What’s next for customer care tech?

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Service tech
Chatbots

CX and contact centres: What will change in 2019?

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Conversational commerce: The future of CX?

XaaS
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Messaging: The future of customer service?

Future message
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Is it time to switch to conversational surveys?

Survey
Contact centres

How have call centres evolved in 25 years?

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Call centres
Management

The danger of murky buzzwords in customer service

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Buzzwords
Contact centres

2018's top customer service trends

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Management

How to become a customer service leader

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handshake promotion
Culture

Service mindset: You must replace ANTs with APTs

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The truth about what customers want

customers
Whitepaper
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Driving customer-centric business strategies

race track
Whitepaper
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The danger of digital customer service

digital
Management

Why are customer success managers so important?

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Customer success manager
Contact centres

What makes a top service rep and how to find them

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Contact centres

WEBINAR: How to drag agents into the digital age

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Plug contact centres
Contact centres

Does your contact centre need AI whisper agents?

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Robot
Customer experience management

4 barriers to customer service excellence

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Contact centres

What the ECCCSAs reveals about staff engagement

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Contact centre
Management

5 wrongs to turn right for service success

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Customer service success
Contact centres

What the ECCCSAs has revealed about call centres

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Management

When should you deliver service culture training?

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Megaphone service culture
Contact centres

Why today's service staff are bored and burnt out

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Sad agents
Management

Can monetary incentives improve service levels?

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Money tree CX finance
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Tactics to achieve customer service excellence

customers
Management

Why emotions shouldn't be a service priority

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Heart customer emotion
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The ROI of digital customer engagement

Customer
Contact centres

Is empathy training a waste of money?

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Money waste training
Management

On-demand webinar: How to measure your CX maturity

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Measure CX

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