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Service
Management
1st Mar 2023
Service isn't a business priority, say customers
by
Rhys Fisher
Management
10th Mar 2023
Prove ROI or pay the price, CX leaders warned
by
Rhys Fisher
Management
21st Feb 2023
Will the 4-day week trial drive a CX revolution?
by
Neil Davey
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1
Management
22nd Feb 2023
Digital transformation should start with people
by
Michael Hinshaw
Contact centres
14th Feb 2023
Gartner lauds "connected rep" call centre strategy
by
Rhys Fisher
Customer journey
9th Feb 2023
Protect your brand from a creaking supply chain
by
Simon Fraser
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Analytics
7th Feb 2023
Elephants and the customer experience
Blog image, notepad with pen
Customer experience management
6th Feb 2023
Open insurance and its role in CX's evolution
by
Chris Devey
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Customer journey
25th Jan 2023
Will your customer service project sink or swim?
by
Mandy Reed
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Analytics
25th Jan 2023
The 5-step detox programme for contact centres
by
Magnus Geverts
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Artificial intelligence
25th Jan 2023
Is ChatGPT the next stage for CX AI adoption?
by
Joe O'Brien
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Artificial intelligence
25th Jan 2023
Alexa? Nest? What’s the value in this tech?
by
Phil Jordan
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Contact centre outsourcing
23rd Jan 2023
Why GigCX is transforming customer interactions
by
Roger Beadle
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Management
10th May 2023
Why most CX transformations continue to fail
by
Alex Mead
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1
Channels
3rd Feb 2023
How ChatGPT helps service teams - in its own words
by
Chat GPT
Channels
1st Feb 2023
How to conquer self-service scepticism
by
Astha Maheshwari
Contact centres
5th Dec 2022
Is Frontier right to close its call centres?
by
Neil Davey
Management
28th Nov 2022
There are only 3.5 ways CX leaders can cut costs!
by
Maurice Fitzgerald
Artificial intelligence
16th Nov 2022
Are all members of a conversational AI team equal?
by
Mandy Reed
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Employee engagement
25th Nov 2022
How to address ‘quiet quitting’ in contact centres
by
Stephen Holliday
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Virtual agents
8th Nov 2022
Are Virtual Assistants part of your workforce?
by
Klaus Failenschmid
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Management
8th Nov 2022
Service managers fear winter of discontent
by
Rhys Fisher
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1
Management
12th Dec 2022
Complexity is crushing healthcare CX
by
Leslie Pagel
Management
3rd Nov 2022
Forrester's grim forecast for CX management
by
Rhys Fisher
Ebook
Sponsored
Enable contact centre operations from anywhere
Customer experience management
3rd Nov 2022
Practical steps to support vulnerable customers
by
Ben Booth
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Management
31st Oct 2022
CX lessons from previous economic downturns
by
Christopher Sladdin and Andrew Schumacher
Contact centres
24th Oct 2022
How is quiet quitting impacting contact centres?
by
Peter Dorrington
Management
20th Oct 2022
Should retailers charge customers for returns?
by
Karl Stone
Contact centres
18th Oct 2022
Vulnerable customers struggling for service
by
Rhys Fisher
Contact centres
13th Oct 2022
The benefits of intelligent swarming
by
Patrick Martin
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Contact centres
7th Oct 2022
Consumers reveal their contact centre grievances
by
Rhys Fisher
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