Management

Service isn't a business priority, say customers

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Businessman with a toy wind on his back.
Management

Prove ROI or pay the price, CX leaders warned

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Proving ROI
Management

Will the 4-day week trial drive a CX revolution?

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Working week
Management

Digital transformation should start with people

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Robot
Contact centres

Gartner lauds "connected rep" call centre strategy

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Call centre agent
Customer journey

Protect your brand from a creaking supply chain

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Analytics

Elephants and the customer experience

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Customer experience management

Open insurance and its role in CX's evolution

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Customer journey

Will your customer service project sink or swim?

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Analytics

The 5-step detox programme for contact centres

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Artificial intelligence

Is ChatGPT the next stage for CX AI adoption?

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Artificial intelligence

Alexa? Nest? What’s the value in this tech?

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Contact centre outsourcing

Why GigCX is transforming customer interactions

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Management

Why most CX transformations continue to fail

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Fail
Channels

How ChatGPT helps service teams - in its own words

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Artificial intelligence
Channels

How to conquer self-service scepticism

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Sceptical
Contact centres

Is Frontier right to close its call centres?

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Frontier Airlines
Management

There are only 3.5 ways CX leaders can cut costs!

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Money cut
Artificial intelligence

Are all members of a conversational AI team equal?

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Employee engagement

How to address ‘quiet quitting’ in contact centres

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Virtual agents

Are Virtual Assistants part of your workforce?

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Management

Service managers fear winter of discontent

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Customer service reaches tipping point - Cold man with scarf and hat
Management

Complexity is crushing healthcare CX

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Complex healthcare ruining patient experience: Nurse with Six Arms
Management

Forrester's grim forecast for CX management

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Binoculars
Ebook
Sponsored

Enable contact centre operations from anywhere

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Customer experience management

Practical steps to support vulnerable customers

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Management

CX lessons from previous economic downturns

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Downturn
Contact centres

How is quiet quitting impacting contact centres?

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Agent voice of employee
Management

Should retailers charge customers for returns?

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Customer returns
Contact centres

Vulnerable customers struggling for service

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Vulnerable customers
Contact centres

The benefits of intelligent swarming

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Contact centres

Consumers reveal their contact centre grievances

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Contact centre performance

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