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Service
Management
7th Oct 2022
Retailers ignoring 42% of customer enquiries
by
Rhys Fisher
Research
Sponsored
Do you rate contact centre customer service?
Customer emotion
28th Oct 2022
Efficient/empathetic CX key during costs crisis
by
Martin Taylor
Blog image, notepad with pen
Contact centres
3rd Nov 2022
Providing better support for contact centre agents
by
Judith Schuder
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Management
5th Oct 2022
Is inflation influencing service standards?
by
Neil Davey
Artificial intelligence
3rd Oct 2022
Showing love for Customer Service Week
by
Mandy Reed
Blog image, notepad with pen
Report
Sponsored
Voice of the contact centre consumer in 2022
Management
5th Jan 2023
Customer success is having an identity crisis
by
Daphne Costa Lopes
Artificial intelligence
14th Sep 2022
How contact centres, AI & CRM are converging
by
Tim Pickard
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Customer experience management
9th Sep 2022
5 principles of good customer service
by
Magnus Geverts
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Contact centre metrics
12th Oct 2022
KPIs or CX: Redefining contact centre success
by
Gary Bennett
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Artificial intelligence
1st Sep 2022
Brands are under pressure to differentiate via CX
by
Tim Pickard
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Contact centres
13th Sep 2022
Insights from CX expert Shep Hyken
by
Kate Rogerson
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Contact centres
25th Aug 2022
Tackling service agent burnout
by
Patrick Martin
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Report
Sponsored
How to deliver effortless digital-first service
Report
Sponsored
The changing shape of effortless customer service
Contact centres
23rd Aug 2022
Contact centres are crying out for help
by
Mandy Reed
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Channels
25th Aug 2022
The 4 factors driving tech innovation in service
by
Neil Davey
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1
Report
Sponsored
Transform your contact centre
Report
Sponsored
Want to get more out of your contact centre?
Ebook
Sponsored
4 evaluation essentials for personalising service
Management
2nd Aug 2022
Sony & Adidas named amongst service list of shame
by
Rhys Fisher
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2
Customer experience management
18th Aug 2022
24/7 customer care and the cost-of-living crisis
by
Jonny Campbell
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Chatbots
19th Jul 2022
Building a cohesive chatbot & live chat solution
by
Mandy Reed
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Management
12th Aug 2022
How to build and scale customer success
by
Amit Kandpal
Channels
11th Jul 2022
What I learned from reading 10,000 webchats
by
Andrew Moorhouse
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1
Contact centres
13th Jul 2022
Solving the capacity planning issue in service
by
Lee Cottle
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Management
7th Jul 2022
Would a 4-day week improve customer service?
by
Neil Davey
Contact centres
6th Jul 2022
Look to the past to design the future call centre
by
Walroux Engelbrecht
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Contact centres
22nd Jun 2022
Call customer support or clean a toilet?
by
Mandy Reed
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Channels
30th Jun 2022
WATCH NOW: What is seamless CX?
by
Chris Ward
Management
14th Jul 2022
The top CX accreditations and what you’ll gain
by
Chris Ward
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1
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