Service

Chatbots

Reducing conversational AI project risk: Step 1

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Analytics

Workforce wellbeing - what does it really mean?

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Channels

Snubbed! Brands ignore customers on messaging apps

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Shouting loud
Management

How to ensure expertise in service interactions

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Expertise needed in customer service
Ebook
Sponsored

3 ways to level up your contact centre with AI

front cover
Management

Service leaders turn to gig economy for support

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Gig economy
Contact centres

Efficiency considerations of call centre security

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key
Channels

How to support staff in the cost-of-living crisis

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Wellbeing of customer service staff
Management

How to evolve knowledge sharing to improve CX

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Knowledge sharing
Channels

Chatbot interactions to exceed 10 billion by 2027

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Chatbot interactions to exceed 10 billion
Chatbots

Setting the right budget for chatbot success

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Contact centres

Watch on-demand: Knowledge management in CX

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egain
Chatbots

A generic ‘chat now’: Virtual agent or live chat?

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Contact centres

Will Zoom redefine the contact centre market?

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zoom
Artificial intelligence

Are voicebots & chatbots vital to modern service?

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Management

3 dark patterns you must tackle to improve CX

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Dark patterns
Contact centres

How to retain agents during the Great Resignation

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Chatbots

Make your conversational AI tool healthier in 2022

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CX job of the week

CX job vacancy of the week: Tony’s Chocolonely

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Management

Time to ditch 'the customer is always right'?

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How do we move on from the motto 'the customer is always right'
CX job of the week

CX job vacancy of the week: Marshalls

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Contact centres

3 ways to win the technology tug-of-war

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Contact centres

How to embrace the expectations of customers

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Management

Why CX is light years from where it should be

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Light years
Artificial intelligence

ECXO webinar: How AI will change the CX status quo

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Employee engagement

From CX, to EX, to organisational experience

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Management

Customer service complaints at record high

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Complaints at record high in UK
Artificial intelligence

Are you tracking customer intent?

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Contact centres

Why it's the worst time for service staff burnout

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Agent burnout undermining customer service progress
CX job of the week

CX job vacancy of the week: Atom Bank

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CX job of the week

CX job vacancy of the week: Sainsbury's

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Contact centres

Six ways to build trust in a hybrid service team

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Phones remote working

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