Contact centres

Will Zoom redefine the contact centre market?

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zoom
Artificial intelligence

Are voicebots & chatbots vital to modern service?

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Management

3 dark patterns you must tackle to improve CX

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Dark patterns
Contact centres

How to retain agents during the Great Resignation

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Chatbots

Make your conversational AI tool healthier in 2022

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CX job of the week

CX job vacancy of the week: Tony’s Chocolonely

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Management

Time to ditch 'the customer is always right'?

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How do we move on from the motto 'the customer is always right'
CX job of the week

CX job vacancy of the week: Marshalls

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Contact centres

3 ways to win the technology tug-of-war

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Contact centres

How to embrace the expectations of customers

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Management

Why CX is light years from where it should be

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Light years
Artificial intelligence

ECXO webinar: How AI will change the CX status quo

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Employee engagement

From CX, to EX, to organisational experience

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Management

Customer service complaints at record high

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Complaints at record high in UK
Artificial intelligence

Are you tracking customer intent?

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Contact centres

Why it's the worst time for service staff burnout

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Agent burnout undermining customer service progress
CX job of the week

CX job vacancy of the week: Atom Bank

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CX job of the week

CX job vacancy of the week: Sainsbury's

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Contact centres

Six ways to build trust in a hybrid service team

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Phones remote working
Contact centres

Great resignation is a big risk to contact centres

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Report
Sponsored

The future of customer experience

odigo_CXreport
Contact centres

The role of service teams in tackling loneliness

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Loneliness epidemic hits customer service and contact centres
Omnichannel

Omnichannel personalisation trends for 2022

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Contact centres

Peak preparation: A blueprint for service success

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Contact centres

What contact centre teams can learn from CX staff

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Phone
Management

Customer service trends that characterised 2021

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Call centre agent
Culture

3 red flags that staff aren't customer-committed

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Contact centres

Call centre success relies on expertise in failure

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Failure
Research
Sponsored

Improving empathy in customer service

cover
Management

Is tech the weak link in today's CX programmes?

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CX technology
Contact centres

WEBINAR: How to utilise contact centre insights

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Webinar - Thursday 21st October 2021
Contact centres
Sponsored

How can you turn around advisor attrition rates?

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Open door

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