Service

Management

How to become a customer experience legend in...

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MyCustomer.com
Contact centres

Genesys links mobile apps with customer service...

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MyCustomer.com
Channels

How Facebook Timeline is transforming social...

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MyCustomer.com
Channels

Half of marketers struggle to coordinate...

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MyCustomer.com
Management

Facebook acquires customer loyalty firm Tagtile

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MyCustomer.com
Management

B2B marketers only need to share two metrics...

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MyCustomer.com
Contact centres

Biggest bugbear of call centre service revealed...

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MyCustomer.com
Contact centres

You can't satisfy customers if your brand is...

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MyCustomer.com
Channels

nanoRep launches mobile customer support widget

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MyCustomer.com
Management

Customer experience smackdown: Customer Effort...

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MyCustomer.com
Management

Are you being served (online)? No chance!

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MyCustomer.com
Management

Customer service a key battleground as firms...

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MyCustomer.com
Channels

B2B firms reaping supply chain benefits from...

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MyCustomer.com
Management

Five tips for better lead management and nurturing

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MyCustomer.com
Contact centres

What are virtual receptionist services?

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MyCustomer.com
Management

Customer agents “deluded” over quality of...

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MyCustomer.com
Management

Zendesk adds voice capabilities to Cloud-based...

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MyCustomer.com
Management

"Europe's largest" complaints technology...

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MyCustomer.com
Management

giffgaff: How will its eight hour service...

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MyCustomer.com
Channels

Tom Kelly, CEO, Moxie: "Enterprises need social...

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MyCustomer.com
Channels

Tom Kelly, CEO, Moxie: "Enterprises need social...

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MyCustomer.com
Channels

Multichannel vital for retailers but most...

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MyCustomer.com
Management

Conversocial integrates brands' private...

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MyCustomer.com
Channels

Wendy Lea, CEO, Get Satisfaction: “Service is...

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MyCustomer.com
Management

Online customer service: The challenge of change

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MyCustomer.com
Contact centres

Zendesk launches analytics feature to...

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MyCustomer.com
Management

Is content management the next market to fall...

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MyCustomer.com
Channels

UK brands' channel integration strategies fall...

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MyCustomer.com
Channels

BroadVision adds hybrid networks to social...

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MyCustomer.com
Management

Poor customer service pushing shoppers out the...

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MyCustomer.com
Channels

Mobile and social capabilities boost CRM...

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MyCustomer.com
Management

Jive drives customer-agent collaboration with...

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MyCustomer.com

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