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Service
Service
Report
Sponsored
Workforce optimisation product and market report
Contact centres
19th Mar 2021
There’s a new look for service centres in 2021
by
Andrew Lawson
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Internet of things
3rd Mar 2021
How to turn IoT into an invaluable service tool
by
Alex Black
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Channels
22nd Feb 2021
How can brands transform the service experience?
by
Philip Jenkins
Customer emotion
16th Feb 2021
Why empathy is more important than ever
by
Mimi Nicklin
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Contact centres
11th Feb 2021
Business continuity and customer service
by
joshsn
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Whitepaper
Sponsored
Moving your enterprise to the cloud
Report
Sponsored
The outbound engagement playbook
Whitepaper
Sponsored
Deliver better customer experience with IVA
Whitepaper
Sponsored
Drive higher value customer interactions
Analytics
3rd Feb 2021
AI-powered voice analytics will power call centres
by
gerrydegraaf
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Management
25th Jan 2021
5 tips for inclusive communication in service
by
Mark Smith
Whitepaper
Sponsored
Next-generation strategies for customer service
Channels
28th Jan 2021
Have bots & video reached a service tipping point?
by
Chris Ward
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2
Customer success
20th Jan 2021
Customer success will be powered by GigCX in 2021
by
Megan Neale
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Channels
4th Feb 2021
How the dash to digital has harmed CX
by
Neil Davey
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3
Contact centres
18th Jan 2021
How to deliver great phone service with AI agents
by
AlexCourbin
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Research
Sponsored
How have CX programmes adapted to COVID-19?
Management
19th Jan 2021
The Feeling Economy’s impact on the service sector
by
Ming-Hui Huang and Roland T. Rust
Contact centres
11th Feb 2021
The dangers of being dazzled by dashboards
by
Andrew Moorhouse
Channels
18th Jan 2021
Here's when AI can cause more CX harm than good
by
Ricardo Saltz Gulko
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Channels
18th Feb 2021
OnDemand webinar: How to solve digital CX dilemmas
by
Neil Davey
Artificial intelligence
8th Jan 2021
Digitisation & agility take centre stage in 2021
by
Paul Jarman
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Channels
6th Jan 2021
Where will 2021's bigger service budgets be spent?
by
Neil Davey
Management
16th Dec 2020
The role of complaint management in CX improvement
by
Rachel Williams
Management
9th Dec 2020
Why great CX is more than just great service
by
Sampson Lee
Contact centres
7th Dec 2020
UK National Contact Centre Awards nominations open
by
CCMA (Call Centre Management Association)
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Channels
7th Dec 2020
4 service positives to take away from 2020
by
Neil Davey
Management
3rd Dec 2020
5 lessons from the king of service: Tony Hsieh
by
Chris Ward
Management
30th Nov 2020
S2 Ep10: Why CX leaders shouldn’t start out in CX
Whitepaper
Sponsored
Improve customer experience in the contact centre
Channels
29th Dec 2020
What to do if your digital transformation fails
by
Colin Shaw
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