Management

How to improve service for purple pound customers

by
The Purple Pound
Channels

ON-DEMAND: Why digital-first = customer-first

by
virtual roundtable
Channels

S3 Ep1: Gig economy, future of customer service?

Connecting the dots MyCustomer.com podcast series 3 episode 1
Management

Why customer success is a foundational function

by
customer success
Report
Sponsored

Voice of the contact centre consumer

odigo cover
Channels

Fix digital-first service woe with one simple task

by
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digital-first
Customer experience management

Celebrate CX Day with an exclusive Ron Kaufman Q&A

by
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Contact centres

Customer service has entered the voicebot era

by
Mouth happy sad
Contact centres

Transforming the telco customer experience

by
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Contact centres

Research provides hope for contact centre leaders

by
Blog image, notepad with pen
Management

The new job roles helping customer service evolve

by
Customer service jobs are evolving
Management

Can you deliver customer empathy without EX?

by
MyCustomer report examines the link between customer empathy and employee experience
Chatbots

Will conversational AI resolve chatbot fails

by
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Contact centres

3 trends driving customers away from call centres

by
Blog image, notepad with pen
Contact centres

Are your customers awful?

by
Nasty unpleasant customers
Management

What is a culture book and how do you create one?

by
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Culture book
Contact centres
Sponsored

4 tips to ensure your AI innovation is a success

by
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Robot service channels
Complaints

CX job vacancy of the week: Barratt

by
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Customer experience management

COVID's long-term effect on customer relations

by
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Management

McDonald's new CX team and the need to restructure

by
McDonald's announces the creation of a customer experience team
Management

6 trends that show where CSAT is being won & lost

by
Latest customer satisfaction report highlights key trends for customer service and experience professionals
Contact centres

Is Zoom’s acquisition of Five9 a game-changer?

by
customer engagement game changer
Report
Sponsored

Leading contact centre teams through change

front cover
Channels

Fewer excuses and more empathy, demand customers

by
Loyalty
Management

CX leaders' response to supply chain disruption

by
Supply chain
Management

Review: Get your stuff and get out! by Bryan Horn

by
Book review
Employee engagement

Hybrid working could be the worst business move

by
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B2B

B2B Customer Experience finding its place

by
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Contact centres

How inbound contact centres can measure success

by
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Customer reviews

How to effectively use SMS as a survey channel

by
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Management

How much autonomy should service staff have?

by
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Autonomy
Management

How to convince leaders to ditch NPS in service

by
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