Service

Management

20th Oct 2006

Mystery shopping and customer satisfaction – An...

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MyCustomer Newsdesk

Channels

18th Oct 2006

SAP launches online developer programme

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MyCustomer Newsdesk

Contact centres

5th Oct 2006

Indian contact centres face up to data theft...

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MyCustomer Newsdesk

Management

7th Sep 2006

Customers sick of poor service - literally!

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MyCustomer Newsdesk

Contact centres

26th Jul 2006

Why do we hate call centres?

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MyCustomer Newsdesk

1

Contact centres

5th Jul 2006

Call centre data security back on agenda after...

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MyCustomer Newsdesk

Contact centres

27th Jun 2006

Powergen customer management pulls out of India

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MyCustomer Newsdesk

Contact centres

26th Jun 2006

Case study: Barclays empowers call centre...

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MyCustomer Newsdesk

Contact centres

8th Jun 2006

Apple closes Indian call centre

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MyCustomer Newsdesk

Management

21st Apr 2006

Bad service? Oh well, never mind...

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MyCustomer Newsdesk

6

Management

21st Apr 2006

UK customers fed up with bad customer service

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MyCustomer Newsdesk

Channels

22nd Mar 2006

Welcome to the Blogosphere

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MyCustomer Newsdesk

Contact centres

24th Aug 2005

Indian call centre security in question again...

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MyCustomer Newsdesk

Management

27th Jul 2005

Happy employees, better customer service

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MyCustomer Newsdesk

Contact centres

13th Jul 2005

Interview: Carol Borghesi, BT

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MyCustomer Newsdesk

Contact centres

8th Jul 2005

Customer data and the passage to India

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MyCustomer Newsdesk

2

Contact centres

30th Jun 2005

Special Report: Is customer data safe in Indian...

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MyCustomer Newsdesk

1

Contact centres

21st Jun 2005

Norwich Union takes customer service into a new...

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MyCustomer Newsdesk

Contact centres

16th Feb 2005

Rattling the cage

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MyCustomer Newsdesk

6

Contact centres

25th Nov 2004

Clean sweep for ClientLogic at UK industry awards

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MyCustomer Newsdesk

Contact centres

4th Aug 2004

UK contact centres will employ over 1 million...

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MyCustomer Newsdesk

Contact centres

3rd Aug 2004

Outsourcing your contact centre: A poke in the...

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MyCustomer Newsdesk

Contact centres

19th Jul 2004

The Outsourcing and Insourcing Conundrum

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MyCustomer Newsdesk

2

Management

7th Jun 2004

Customer profitability part 1: The importance...

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MyCustomer Newsdesk

9

Contact centres

18th Feb 2004

Offshore Outsourcing - An Industry Viewpoint

by

MyCustomer Newsdesk

1

Management

29th Aug 2003

US banks reports lack of ROI from call centres

by

MyCustomer Newsdesk

2

Service

Mystery shopping and customer satisfaction – An...

SAP launches online developer programme

Indian contact centres face up to data theft...

Customers sick of poor service - literally!

Why do we hate call centres?

Call centre data security back on agenda after...

Powergen customer management pulls out of India

Case study: Barclays empowers call centre...

Apple closes Indian call centre

Bad service? Oh well, never mind...

UK customers fed up with bad customer service

Welcome to the Blogosphere

Indian call centre security in question again...

Happy employees, better customer service

Interview: Carol Borghesi, BT

Customer data and the passage to India

Special Report: Is customer data safe in Indian...

Norwich Union takes customer service into a new...

Rattling the cage

Clean sweep for ClientLogic at UK industry awards

UK contact centres will employ over 1 million...

Outsourcing your contact centre: A poke in the...

The Outsourcing and Insourcing Conundrum

Customer profitability part 1: The importance...

Offshore Outsourcing - An Industry Viewpoint

US banks reports lack of ROI from call centres

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