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Service
Service
Contact centres
6th Nov 2020
4 ways to maximise & future-proof your call centre
by
Ed Creasey
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Contact centres
9th Nov 2020
CCMA: 5 ways that service strategies must change
by
CCMA (Call Centre Management Association)
Contact centres
3rd Nov 2020
Sponsored
Three ways to futureproof your contact centre
by
Kelly Singsank
Management
30th Oct 2020
New research highlights sea change in CX approach
by
Chris Ward
Artificial intelligence
28th Oct 2020
Blending AI & human for integrated omnichannel CX
by
Jitender Mohan
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Management
23rd Oct 2020
Customer service facing a wave of pandemic PTSD
by
Gethin Nadin
Channels
17th Mar 2021
How mystery shopper studies can improve chatbots
by
Daniel Ord
Contact centres
20th Oct 2020
The new era of the contact centre
by
Richard Farrell
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Ebook
Sponsored
How to use Gmail as a help desk
Collaboration
5th Nov 2020
Unified comms & collaboration beyond COVID-19
by
Jeremy Payne
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Contact centres
13th Oct 2020
Infographic: How important is empathy in service?
by
Neil Davey
Contact centres
22nd Oct 2020
Study reveals the 6 requirements of empathetic CX
by
Peter Dorrington
Channels
15th Oct 2020
Is complaint handling becoming inhumane?
by
Chris Ward
Ebook
Sponsored
Happy customers, engaged agents, better outcomes
Collaboration
7th Oct 2020
Developing your service team's strategic skillset
by
Julien Rio
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Contact centres
6th Oct 2020
How COVID-19 has impacted contact centres
by
Gary Williams
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Culture
12th Oct 2020
Leading customer service teams in times of crisis
by
Daniel Saunders
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Report
Sponsored
Time to rethink CX
Management
2nd Oct 2020
MyC survey reveals customer service's empathy gap
by
Neil Davey
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Research
Sponsored
Empathy in customer service - a consumer survey
Channels
29th Sep 2020
Transformative times need better digital journeys
by
Amy Scott
Management
29th Sep 2020
Webinar: Guiding customers through uncertainty
by
Chris Ward
Management
25th Sep 2020
How letting staff break the rules can benefit CX
by
Bryan Horn
Artificial intelligence
21st Sep 2020
The big mistake people make with AI
by
Colin Shaw
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Contact centres
16th Sep 2020
How COVID-19 changed the role of call centre agent
by
Imoyse
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Channels
11th Sep 2020
Pandemic paves the way for omni-digital customers
by
Chris Ward
Channels
16th Sep 2020
Watch now: Fast-track your service transformation
by
Neil Davey
Management
7th Sep 2020
Why emotional intelligence trumps empathy
by
Sandra Thompson
Management
27th Aug 2020
Sponsored
How 2 brands scaled service operations in COVID-19
by
Kelly Singsank
Ebook
Sponsored
Moving to a virtual contact centre
Contact centres
2nd Sep 2020
Time to rethink the signs of a great service rep
by
Luis Pinto Unbabel
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Service design
11th Sep 2020
Can on-demand services continue to engage?
by
James Manderson
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