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Service
Service
Contact centres
21st Feb 2007
Call centres still being run on cost basis
by
MyCustomer Newsdesk
Channels
4th Jan 2007
NetSuite adds HR to SaaS offering
by
MyCustomer Newsdesk
Channels
7th Dec 2006
Random irritations and other 'winterval' cheer
by
MyCustomer Newsdesk
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3
Management
30th Nov 2006
Energy sector fails to light up customer...
by
MyCustomer Newsdesk
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1
Management
17th Nov 2006
Does good customer care cost money?
by
MyCustomer Newsdesk
Contact centres
16th Nov 2006
Special Report: Scotland still hot spot for...
by
MyCustomer Newsdesk
Channels
6th Nov 2006
The power of the blog
by
MyCustomer Newsdesk
Management
20th Oct 2006
Mystery shopping and customer satisfaction – An...
by
MyCustomer Newsdesk
Channels
18th Oct 2006
SAP launches online developer programme
by
MyCustomer Newsdesk
Contact centres
5th Oct 2006
Indian contact centres face up to data theft...
by
MyCustomer Newsdesk
Management
7th Sep 2006
Customers sick of poor service - literally!
by
MyCustomer Newsdesk
Contact centres
26th Jul 2006
Why do we hate call centres?
by
MyCustomer Newsdesk
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1
Contact centres
5th Jul 2006
Call centre data security back on agenda after...
by
MyCustomer Newsdesk
Management
3rd Jul 2006
The knowledge challenge in Customer Portfolio...
by
MyCustomer Newsdesk
Contact centres
27th Jun 2006
Powergen customer management pulls out of India
by
MyCustomer Newsdesk
Contact centres
26th Jun 2006
Case study: Barclays empowers call centre...
by
MyCustomer Newsdesk
Contact centres
8th Jun 2006
Apple closes Indian call centre
by
MyCustomer Newsdesk
Management
21st Apr 2006
Bad service? Oh well, never mind...
by
MyCustomer Newsdesk
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6
Management
21st Apr 2006
UK customers fed up with bad customer service
by
MyCustomer Newsdesk
Channels
22nd Mar 2006
Welcome to the Blogosphere
by
MyCustomer Newsdesk
Contact centres
24th Aug 2005
Indian call centre security in question again...
by
MyCustomer Newsdesk
Management
27th Jul 2005
Happy employees, better customer service
by
MyCustomer Newsdesk
Contact centres
13th Jul 2005
Interview: Carol Borghesi, BT
by
MyCustomer Newsdesk
Contact centres
8th Jul 2005
Customer data and the passage to India
by
MyCustomer Newsdesk
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2
Contact centres
30th Jun 2005
Special Report: Is customer data safe in Indian...
by
MyCustomer Newsdesk
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1
Contact centres
21st Jun 2005
Norwich Union takes customer service into a new...
by
MyCustomer Newsdesk
Contact centres
16th Feb 2005
Rattling the cage
by
MyCustomer Newsdesk
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6
Contact centres
10th Feb 2005
The B-Word
by
MyCustomer Newsdesk
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7
Contact centres
25th Nov 2004
Clean sweep for ClientLogic at UK industry awards
by
MyCustomer Newsdesk
Contact centres
4th Aug 2004
UK contact centres will employ over 1 million...
by
MyCustomer Newsdesk
Contact centres
3rd Aug 2004
Outsourcing your contact centre: A poke in the...
by
MyCustomer Newsdesk
Contact centres
19th Jul 2004
The Outsourcing and Insourcing Conundrum
by
MyCustomer Newsdesk
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2
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