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Service
Contact centres
11th Feb 2021
The dangers of being dazzled by dashboards
by
Andrew Moorhouse
Channels
18th Jan 2021
Here's when AI can cause more CX harm than good
by
Ricardo Saltz Gulko
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Channels
18th Feb 2021
OnDemand webinar: How to solve digital CX dilemmas
by
Neil Davey
Artificial intelligence
8th Jan 2021
Digitisation & agility take centre stage in 2021
by
Paul Jarman
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Channels
6th Jan 2021
Where will 2021's bigger service budgets be spent?
by
Neil Davey
Management
16th Dec 2020
The role of complaint management in CX improvement
by
Rachel Williams
Management
9th Dec 2020
Why great CX is more than just great service
by
Sampson Lee
Contact centres
7th Dec 2020
UK National Contact Centre Awards nominations open
by
CCMA (Call Centre Management Association)
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Channels
7th Dec 2020
4 service positives to take away from 2020
by
Neil Davey
Management
3rd Dec 2020
5 lessons from the king of service: Tony Hsieh
by
Chris Ward
Management
30th Nov 2020
S2 Ep10: Why CX leaders shouldn’t start out in CX
Whitepaper
Sponsored
Improve customer experience in the contact centre
Channels
29th Dec 2020
What to do if your digital transformation fails
by
Colin Shaw
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Contact centres
25th Nov 2020
2021: 5 things call centre leaders must consider
by
CCMA (Call Centre Management Association)
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Contact centres
6th Nov 2020
4 ways to maximise & future-proof your call centre
by
Ed Creasey
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Contact centres
9th Nov 2020
CCMA: 5 ways that service strategies must change
by
CCMA (Call Centre Management Association)
Contact centres
3rd Nov 2020
Sponsored
Three ways to futureproof your contact centre
by
Kelly Singsank
Management
30th Oct 2020
New research highlights sea change in CX approach
by
Chris Ward
Artificial intelligence
28th Oct 2020
Blending AI & human for integrated omnichannel CX
by
Jitender Mohan
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Management
23rd Oct 2020
Customer service facing a wave of pandemic PTSD
by
Gethin Nadin
Channels
17th Mar 2021
How mystery shopper studies can improve chatbots
by
Daniel Ord
Contact centres
20th Oct 2020
The new era of the contact centre
by
Richard Farrell
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Ebook
Sponsored
How to use Gmail as a help desk
Collaboration
5th Nov 2020
Unified comms & collaboration beyond COVID-19
by
Jeremy Payne
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Contact centres
13th Oct 2020
Infographic: How important is empathy in service?
by
Neil Davey
Contact centres
22nd Oct 2020
Study reveals the 6 requirements of empathetic CX
by
Peter Dorrington
Channels
15th Oct 2020
Is complaint handling becoming inhumane?
by
Chris Ward
Ebook
Sponsored
Happy customers, engaged agents, better outcomes
Collaboration
7th Oct 2020
Developing your service team's strategic skillset
by
Julien Rio
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Contact centres
6th Oct 2020
How COVID-19 has impacted contact centres
by
Gary Williams
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Culture
12th Oct 2020
Leading customer service teams in times of crisis
by
Daniel Saunders
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Report
Sponsored
Time to rethink CX
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