Service

Contact centres

Revamp your call centre’s transformation strategy

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Report
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How to future-proof your contact centre

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Ebook
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A guide to the digital-first contact centre

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Contact centres

Contact centres in the new normal

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Contact centres

How to embrace the evolving world of remote work

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Contact centres

5 trends reshaping the contact centre industry

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Whitepaper
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COVID-19 and how customer service responded

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Contact centres

Do CX managers need to be contact centre experts?

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Jack King CX contact centre
Ebook
Sponsored

The ultimate social customer service guide

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Complaints

5 reasons you should employ your angry customers

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Ebook
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The power of emotion in customer service

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Contact centre metrics

Focus on goals & training to aid clients & teams

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Management

4 tips to collaborate effectively and improve CX

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Collaboration
Report
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The Inner Circle Guide to AI-Enabled Self-Service

front cover
Channels

Digital transformation projects sped up by 6 years

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Digital transformation
Report
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A guide to sustainable CX in the contact centre

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Management

6 secrets of an adaptable & resilient CX strategy

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Swiss army knife adaptiability
Contact centres

How would you redesign a call centre from scratch?

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Contact centres

Virtual roundtable: Empathy's role in service

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Genesys webinar
Channels

Are we on the cusp of the post-human service era?

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Robot
Contact centres

Has COVID-19 changed Australian service forever?

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Australia
Report
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Are your contact centre agents behaving properly?

Cover
Report
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Embracing the Evolving World of Work

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Customer emotion

Empathy in service: “Kindness Begins With Me”

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Ebook
Sponsored

Outstanding omnichannel customer service is key

Cover
Ebook
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Communication is key to remote work

front cover
Management

How to improve the CX of wait times

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Time
Channels

Find the right service mix for new customer needs

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Robot service channels
Report
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CX lessons from the COVID-19 lockdown

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Contact centres

How to maintain service quality with remote teams

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Contact centres

Leaders MUST continue doing these things

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Contact centres

3 strategies for long-term contact centre success

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