Contact centres

The dangers of being dazzled by dashboards

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Dazzling
Channels

Here's when AI can cause more CX harm than good

by
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Brain
Channels

OnDemand webinar: How to solve digital CX dilemmas

by
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Artificial intelligence

Digitisation & agility take centre stage in 2021

by
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Channels

Where will 2021's bigger service budgets be spent?

by
Fist money
Management

The role of complaint management in CX improvement

by
Call handling
Management

Why great CX is more than just great service

by
Customer service
Contact centres

UK National Contact Centre Awards nominations open

by
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Channels

4 service positives to take away from 2020

by
OK
Management

5 lessons from the king of service: Tony Hsieh

by
King and crown
Management

S2 Ep10: Why CX leaders shouldn’t start out in CX

CX Leader of the Year
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Sponsored

Improve customer experience in the contact centre

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Channels

What to do if your digital transformation fails

by
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Contact centres

2021: 5 things call centre leaders must consider

by
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Contact centres

4 ways to maximise & future-proof your call centre

by
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Contact centres

CCMA: 5 ways that service strategies must change

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Contact centres
Sponsored

Three ways to futureproof your contact centre

by
Astronaut contact centre
Management

New research highlights sea change in CX approach

by
Sea change
Artificial intelligence

Blending AI & human for integrated omnichannel CX

by
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Management

Customer service facing a wave of pandemic PTSD

by
Customer stress
Channels

How mystery shopper studies can improve chatbots

by
Robot service channels
Contact centres

The new era of the contact centre

by
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Ebook
Sponsored

How to use Gmail as a help desk

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Collaboration

Unified comms & collaboration beyond COVID-19

by
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Contact centres

Infographic: How important is empathy in service?

by
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Contact centres

Study reveals the 6 requirements of empathetic CX

by
Phone hearts empathy
Channels

Is complaint handling becoming inhumane?

by
Robot fight
Ebook
Sponsored

Happy customers, engaged agents, better outcomes

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Collaboration

Developing your service team's strategic skillset

by
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Contact centres

How COVID-19 has impacted contact centres

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Culture

Leading customer service teams in times of crisis

by
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Report
Sponsored

Time to rethink CX

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