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Service
Service
Management
13th Apr 2020
COVID-19: How sport psychology helps service teams
by
Martin Perry
Management
20th Mar 2020
Remote-working best practices for customer service
by
Neil Davey
Channels
20th Mar 2020
7 techniques to humanise digital CX channels
by
Isabelle Zdatny
Management
23rd Mar 2020
How to empower and engage remote service teams
by
Bryan Horn
Contact centres
19th Mar 2020
COVID-19 causing travel sector service backlash
by
Chris Ward
Management
24th Jun 2020
How Costa Coffee transformed customer queues
by
Simon Hedaux
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1
Channels
17th Mar 2020
Does nudge theory work in customer experience?
by
Chris Ward
Contact centres
17th Mar 2020
How embeddedness helps staff with customer stress
by
Jerry Halm
Management
19th Aug 2020
Why emotional authenticity is an issue for service
by
Jerry Halm
Channels
11th Mar 2020
On-demand webinar: Orchestrating customer journeys
by
Chris Ward
Contact centres
25th Feb 2020
Contact centre economics and the cloud
by
Neil Davey
Contact centres
20th Feb 2020
Mastering customer service digitisation
by
Ermir Shakaj
Blog image, notepad with pen
Contact centres
3rd Mar 2020
Top 8 challenges for small/mid size call centres
by
Michelle Boisvert
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Self-service
3rd Mar 2020
Find the balance of live agents & self-service
by
Ermir Shakaj
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Contact centres
10th Mar 2020
The evolution of analytics in the contact centre
by
Peter Dorrington
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1
Channels
26th Feb 2020
Service lessons from Yorkshire Tea's Twitter row
by
Chris Ward
Contact centres
19th Feb 2020
Final call for entries for Contact Centre Awards
by
CCMA (Call Centre Management Association)
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Contact centres
17th Feb 2020
What will customer service look like in 2030?
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Customer emotion
14th Feb 2020
How to deliver 'human' CX in a digital future
by
Peter Lavers
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Management
24th Feb 2020
Why Lean service programmes are failing customers
by
Charles Bennett
Management
12th Feb 2020
How cancel culture is harming customer loyalty
by
Cath Everett
Contact centres
11th Feb 2020
Can the gig economy save service and the climate?
by
Megan Neale
Management
24th Jan 2020
Customer satisfaction levels “lowest in 5 years"
by
Chris Ward
Management
21st Jan 2020
Sandra de Zoysa: CX's most dedicated leader?
Customer journey
17th Jan 2020
Great CX doesn’t end after checkout
by
Prelini Udayan-Chiechi
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Whitepaper
Sponsored
How the Singapore government's chatbot enriched CX
Contact centres
16th Jan 2020
Service's big opportunity is also its main threat
by
Neil Davey
Advocacy
17th Jan 2020
The MyCustomer audience has spoken!
by
Chris Ward
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Contact centres
31st Dec 2019
Sponsored
9 ways call centre data can improve engagement
by
Guest Contributor
Employee engagement
13th Dec 2019
Why tools & tech CAN tackle employee engagement
by
Ermir Shakaj
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Contact centres
12th Dec 2019
2019: Customer service trends in the age of rage
by
Neil Davey
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3
Contact centres
4th Dec 2019
Blend humans & automation for positive disruption
by
Neil Russell-Smith
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