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Service
Service
Channels
7th Jul 2020
Are we on the cusp of the post-human service era?
by
Chris Ward
Contact centres
17th Jul 2020
Has COVID-19 changed Australian service forever?
by
Sharon Melamed
Report
Sponsored
Are your contact centre agents behaving properly?
Report
Sponsored
Embracing the Evolving World of Work
Customer emotion
23rd Jun 2020
Empathy in service: “Kindness Begins With Me”
by
Bryan Horn
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Ebook
Sponsored
Outstanding omnichannel customer service is key
Ebook
Sponsored
Communication is key to remote work
Management
12th Jun 2020
How to improve the CX of wait times
by
Colin Shaw
Channels
4th Jun 2020
Find the right service mix for new customer needs
by
Neil Davey
Report
Sponsored
CX lessons from the COVID-19 lockdown
Contact centres
9th Jun 2020
How to maintain service quality with remote teams
by
Sarah-Jane Thompson
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Contact centres
2nd Jun 2020
Leaders MUST continue doing these things
by
Sarah-Jane Thompson
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Contact centres
1st Jun 2020
3 strategies for long-term contact centre success
by
Iain Banks
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Contact centres
1st Jun 2020
Will COVID-19 make contact centres more human?
by
Neil Taylor
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Contact centres
28th May 2020
Four best practices for the future contact centre
by
Chris Ward
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Contact centres
22nd May 2020
A checklist for recalibrating customer service
by
Peter Massey
Contact centres
16th Dec 2021
Customer communication tips for times of crisis
by
Heidi Robbins
Contact centres
10th Jun 2020
Drive customer service efficiencies from COVID-19
by
Simon Hedaux
Contact centres
21st May 2020
ON-DEMAND WEBINAR: Genesys Cloud demo
by
Neil Davey
Management
19th May 2020
The importance of compassion in CX leadership
by
Paul Laughlin
Contact centres
12th May 2020
CCMA: Thank you for responding in a crisis
by
CCMA (Call Centre Management Association)
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Contact centres
12th May 2020
Contact centres will be reborn post-pandemic
by
Natalie_Cramp
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Contact centres
12th May 2020
Why 'green' call centres matter more than ever
by
Jeremy Payne
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Contact centres
13th May 2020
ON-DEMAND WEBINAR: How to maintain CSAT
by
Chris Ward
Contact centres
6th May 2020
Coronavirus causes shift in consumer complaints
by
Chris Ward
Contact centres
19th May 2020
How technology is enabling greater agent empathy
by
Neil Davey
Contact centres
11th May 2020
Sponsored
How remote teams can build client relationships
by
Polly Sumner
Artificial intelligence
1st May 2020
What is emotion AI and how well does it work?
by
Seth Grimes
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Contact centres
1st May 2020
Sponsored
Tackling service challenges in a remote world
by
Kelly Singsank
Report
Sponsored
Restructure contact centre tech for the CX era
Contact centres
29th Apr 2020
Pandemic has opened the door to service revolution
by
Cath Everett
Contact centres
28th Apr 2020
7 exercises for emotionally-intelligent service
by
Philip Gimmack
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