Service

Culture

31st Oct 2019

Does your service team have ‘Pass – I – On’?

by

Contact centres

1st Nov 2019

Quitting sex preferable to calling service - study

by

Contact centres

25th Oct 2019

Customer support. What’s in a name?

by

Sales culture

24th Oct 2019

3 reasons service teams need sales training, too

by

Eric Vermillion

Contact centres

22nd Oct 2019

Foul-mouthed phonecalls harming agent morale

by

Management

18th Oct 2019

How ABANCA created a customer-centric culture

by

Christopher Brooks

Bank

Contact centres

26th Nov 2019

Infographic: The CX trends impacting call centres

by

Crystal ball

Contact centres

7th Oct 2019

Frustrated service agents call for chatbot support

by

Robot

Channels

2nd Oct 2019

90% of consumers want service resolution in 24hrs

by

Watch

Contact centres

10th Oct 2019

How to introduce agent self-scoring evaluations

by

Agent self-scoring

Management

20th Aug 2019

Is customer journey management now mainsteam?

by

Success

Channels

22nd Aug 2019

Why customer channel preferences aren't clear cut

by

Communication

Channels

13th Aug 2019

Which chatbot works best for your business?

by

Nastasya Savina

Robots

Management

2nd Aug 2019

Why your customer success team could be fake

by

Fake customer success

Contact centres

11th Jul 2019

ECCCSAs close 12 July: It takes 1 hour to enter

by

CCMA (Call Centre Management Association)

Contact centres

19th Jul 2019

Why it's time to change our call centre metrics

by

Contact centre agent

Management

11th Jul 2019

Why are so many CX programmes failing?

by

customer experience dying

Management

1st Jul 2019

Why customers shouldn't write your service vision

by

Write service vision

Contact centres

24th Jun 2019

Can AI aid contact centres with whisper coaching?

by

Management

19th Jun 2019

Sponsored

What makes a successful CX leader?

by

Leader customers

Self-service

3rd Jun 2019

Service directors: Don’t let technology hinder CX

by

Contact centres

12th Jun 2019

What do analytics-led contact centres look like?

by

Analytics

Chatbots

7th May 2019

What are the benefits of conversational commerce?

by

Pages