Advocacy

Book review: Punk CX by Adrian Swinscoe

Christopher Brooks

Loyalty

19th Feb 2021

The first episode of The Limetropy CX Book Club, where a panel of experts review some of the latest titles available.

CX books

MyCustomer's 10 most-read articles of 2020

Loyalty

11th Dec 2020

Reading

Care is more than Empathy

Advocacy

9th Dec 2020

How to set up a mystery shopping programme

Advocacy

9th Nov 2020

How to cultivate trust in times of change

Engagement

2nd Nov 2020

Service marketing collaboration

Could you do more to combat fake customer reviews?

Voice of the Customer

14th Aug 2020

Fake reviews

Brands feel wrath of socially-conscious consumers

Loyalty

2nd Jun 2020

Thumbs down

When every single customer is even more important

Advocacy

24th Apr 2020

Put empathy at the front of your service strategy

Advocacy

14th Apr 2020

Sponsored

5 tools to make customer loyalty a top priority

Advocacy

10th Mar 2020

How can you help customers with their eco-anxiety?

Engagement

30th Jan 2020

Eco-anxiety

The best customer experience books of last year

Advocacy

28th Jan 2020

Sandra de Zoysa: CX's most dedicated leader?

Management

21st Jan 2020

Sponsored

Dedication

The MyCustomer audience has spoken!

Advocacy

17th Jan 2020