Advocacy

Could you do more to combat fake customer reviews?

Voice of the Customer

14th Aug 2020

What effect are bad reviews having on customer experience, and what can brands do to battle the fake review epidemic?

Fake reviews

Brands feel wrath of socially-conscious consumers

Loyalty

2nd Jun 2020

Thumbs down

When every single customer is even more important

Advocacy

24th Apr 2020

Put empathy at the front of your service strategy

Advocacy

14th Apr 2020

Sponsored

5 tools to make customer loyalty a top priority

Advocacy

10th Mar 2020

How can you help customers with their eco-anxiety?

Engagement

30th Jan 2020

Eco-anxiety

The best customer experience books of last year

Advocacy

28th Jan 2020

Sandra de Zoysa: CX's most dedicated leader?

Management

21st Jan 2020

Sponsored

Dedication

The MyCustomer audience has spoken!

Advocacy

17th Jan 2020

20 years of the experience economy

Loyalty

27th Nov 2019

What is the 'crack of doubt' and how to counter it

Loyalty

6th Aug 2019

Broken heart

A star can speak many languages

Advocacy

11th Jul 2019

Putting digital loyalty into context

Advocacy

27th Jun 2019

Sponsored

Why is the departing customer an ignored persona?

Loyalty

7th Jun 2019

Customer persona end of lifecycle