Advocacy

Advocacy

Loyalty

Peloton and the addictive experience dilemma

Are Peloton and other megatech companies designing addictive habits to the benefit or detriment of their users?

Addictive experience
Advocacy

The Customer Catalyst Conference - 17&18 November

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Engagement

How can you help customers with their eco-anxiety?

by
Eco-anxiety
Loyalty

Can the Amazon experience be sustained?

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Amazon experience
Engagement

Pride, performative allyship and women in CX

by
Any Answers comment Icon 2
Rainbow wash
Genesys

Genesys Commits to a Sustainable Future

genesys-logo-mono
Engagement

Entries open for CX Leader of the Year 2021

by
James Scutt
Strategy

Chameleon consumers defying categorisation

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Chameleon
Loyalty

Book review: Punk CX by Adrian Swinscoe

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CX books
Loyalty

MyCustomer's 10 most-read articles of 2020

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Reading
Advocacy

Care is more than Empathy

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Advocacy

How to set up a mystery shopping programme

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Blog image, notepad with pen
Engagement

How to cultivate trust in times of change

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Service marketing collaboration
Voice of the Customer

Could you do more to combat fake customer reviews?

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Fake reviews

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