Analytics

Analytics

Data

The role of data science in the future of CX

Beyond Analysis's William Beresford explains how businesses can best apply data science and analytics to the customer experience in 2022...

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The role of data science in the future of customer experience
Data

Will sales be the biggest threat to CX leadership?

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Sales leader
Data

Why has traditional text analytics failed CX?

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Text analytics
Analytics

Why cookie loss is good for customer focus

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Blog image, notepad with pen
Analytics

Data science needs data scientists

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Blog image, notepad with pen
Analytics

Review: The Big Book of Customer Data & Analytics

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Blog image, notepad with pen
Data

What is authenticity & why is it important to CX?

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speak no evil
Data

How to recruit and retain analytics talent

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Recruiting analytics
Data

Why the next era of CX is about small & wide data

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Small data
Data

How can analytics help vulnerable customers?

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analytics files vulnerable
Engagement

Don't overlook the role of employee emotion in CX

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crying
Data

How customer insight & CX teams can collaborate

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insight
Data

Sentiment analytics vs emotion analytics

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emotion analytics sentiment
Engagement

Is this the perfect CX tech stack?

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cx tech stack

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