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Analytics

Analytics

Why your customer insight team needs a purpose

Paul Laughlin
Paul Laughlin
Data
24th Feb 2021

Paul Laughlin shares different styles of purpose for customer insight teams that he has seen motivate and mobilise them to make a difference.

Blindfold

The dangers of being dazzled by dashboards

Andrew Moorhouse
Andrew Moorhouse
Contact centres
11th Feb 2021
Dazzling

AI-powered voice analytics will power call centres

Analytics
3rd Feb 2021
Blog

Keeping hold of your COVID-19 customers

Analytics
27th Jan 2021
Blog

Adapting CX to 5 common types of customers

Analytics
6th Jan 2021
Blog

COVID-19: The omnichannel accelerant

Analytics
3rd Nov 2020
Blog
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Predictions: Digital transformation in 2021

Analytics
2nd Nov 2020
Blog

The missing link to effective employee coaching

Analytics
27th Oct 2020
Blog

Why you must link CX & employee experience data

Howard Lax
Howard Lax
Data
27th Oct 2020
brain plug

How COVID-19 has put the customer into disruption

Analytics
20th Oct 2020
Blog

Customer science: Just a repackage of old ideas?

ColinShaw
Colin Shaw
Data
28th Sep 2020
CRM future

Up the value of customer insight during COVID-19

Analytics
24th Sep 2020
Blog

CX's 5 digital dilemmas posed by the pandemic

scott turton
Scott Turton
Engagement
15th Sep 2020
Digital dilemma

3 questions you must answer to create valuable CX

Jack Springman
Jack Springman
Data
3rd Sep 2020
Questions CX strategy
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Loyalty
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How to build trust through digital CX

Amy Scot
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Loyalty
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