Analytics

Strategy

18th Aug 2023

Ensuring long-term success from seasonal rushes

Scott Muncaster emphasises the value of intelligent customer data.

by

Scott Muncaster

Woman popping out of window of pink car, on the road towards the earth

Technology

21st Jul 2023

Making your customer engagement more meaningful

by

Two people sitting on top of a giant handshake

Analytics

21st Jun 2023

What influences understanding, insight & decision

by

Data

9th May 2023

The false economies of data team cost-cutting

by

A safe with the door slightly ajar

Analytics

16th Apr 2023

The challenges of customer lifetime value

by

Calabrio

12th Apr 2023

Calabrio ONE is Now Listed on Genesys AppFoundry

Analytics

16th Mar 2023

Enjoy a slice of customer data analytics Pi (e)

by

Data

2nd Mar 2023

"CX leaders must understand insight analytics"

Frank Martinez FLEETCOR

Analytics

7th Feb 2023

Elephants and the customer experience

by

Analytics

3rd Feb 2023

Securing loyalty should start with data insights

by

Data

26th Jan 2023

"Be happy being the minority voice in the room"

Giulia Ajello

Engagement

26th Jan 2023

CX strategy checklist: 7 priorities for 2023

by

Tick

Analytics

25th Jan 2023

The 5-step detox programme for contact centres

by

Analytics

23rd Jan 2023

Are call centres missing tasty customer data?

by

Analytics

2nd Dec 2022

Just how many bank accounts do we need?

by

Peter Dorrington

Analytics

9th Nov 2022

The top CX lessons to learn from Black Friday

by

Quantanite

2nd Nov 2022

ChatLingual and Quantanite form strategic alliance

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