Home
Marketing
Sub-categories
Strategy
Technology
Data
Data
ICO: GDPR deadline is the beginning, not the end
Data
Life after GDPR: Changing data-sharing attitudes
Data
5 GDPR repermissioning campaigns we can learn from
Selling
Sub-categories
Sales performance
CRM
Ecommerce
Sales performance
Sales coaching vs training: Why coaching is key
CRM
Sponsored
How to map customer journeys through CRM
Sales performance
How to build a better sales compensation plan
Service
Sub-categories
Management
Contact centres
Channels
Contact centres
Does phone support have a future?
Contact centres
How to be a winner at the ECCCSAs
Contact centres
Infographic: Adding AI to your contact centre team
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Engagement
Infographic: How tech can make brands more human
Engagement
Why CX can't be owned by service or marketing
Engagement
The CX benefits of understanding the 'two selves'
Community
Sub-categories
Blogs
Industry insights
Discuss
Complaints
Making the right call over quality assurance
TTEC continues to positively disrupt the...
New research: 70% of consumers demand more...
Hot topics
Sub-categories
General Data Protection Regulation (GDPR)
Customer journey
Chatbots
General Data Protection Regulation (GDPR)
ICO: GDPR deadline is the beginning, not the end
General Data Protection Regulation (GDPR)
Life after GDPR: Changing data-sharing attitudes
General Data Protection Regulation (GDPR)
GDPR Compliance and Your Data
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Login
Register
Analytics
Analytics
16th May 2018
How to map customer journeys through CRM
14th May 2018
Get smart about customer emotions
25th Apr 2018
Blog
Role of web analytics in digital transformation
By
swapnilbhagwat
Senior Manager - Design & Digital Media
24th Apr 2018
Why is it so hard to understand customer emotions?
10th Apr 2018
How can emotion insights improve customer contact?
27th Mar 2018
Video: Building a smart index into your CX program
7th Mar 2018
How to succeed with customer interaction analytics
1st Mar 2018
Blog
Research reveals how customer insight impacts CX
By
Keith Schorah
Managing Director
Advertisement
21st Feb 2018
GDPR: Will it harm the use of data platforms?
15th Feb 2018
Blog
Getting the big picture with omnichannel analytics
By
Fabrice Martin
Chief Product Officer
14th Feb 2018
Blog
Analytics and retail: A match made in heaven
By
Paul.Winsor
Director of Retail & Services Market...
12th Feb 2018
Blog
The 7 benefits of CRM-ERP integration
By
MagicSoftware
General Manager Europe
1st Feb 2018
Blog
The future of retail and the new customer era
By
Dan Blacharski
26th Jan 2018
1
How to ensure self-service analytics success
Show more
