Analytics

COVID-19: The omnichannel accelerant

Analytics

3rd Nov 2020

It is a particularly frantic time for retailers. Friday 27th November, Monday 30th November, Saturday 26th December, and Friday 1st January are all...

Predictions: Digital transformation in 2021

Analytics

2nd Nov 2020

The missing link to effective employee coaching

Analytics

27th Oct 2020

Why you must link CX & employee experience data

Data

27th Oct 2020

brain plug

How COVID-19 has put the customer into disruption

Analytics

20th Oct 2020

Customer science: Just a repackage of old ideas?

Data

28th Sep 2020

CRM future

Up the value of customer insight during COVID-19

Analytics

24th Sep 2020

CX's 5 digital dilemmas posed by the pandemic

Engagement

15th Sep 2020

Digital dilemma

3 questions you must answer to create valuable CX

Data

3rd Sep 2020

Questions CX strategy

How can brands win trust in an experience economy?

Analytics

20th Aug 2020

How data can reveal customer behaviour changes

Analytics

17th Aug 2020

Making 'emotive banking' a practical reality

Analytics

11th Aug 2020

How to design a CX metrics system to prove ROI

Voice of the Customer

23rd Jul 2020

CX metrics system

Want to prevent customer churn?

Analytics

13th May 2020