Analytics

Analytics

Analytics

No EVs? Here is a hybrid approach to going green

It is no secret that customers are putting more pressure on retailers than ever to go green. Buyers are starting to factor things like sustainability...

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Analytics

How to make the most of advanced analytics

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Data

How to drive CX ROI through insurance analytics

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Engagement

Panel discussion: The role of empathy in CX

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Empathy roundtable
Loyalty

What Netflix’s customer crisis teaches us about CX

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Netflix
Data

4 ways to future-proof insights to maximise CX ROI

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CRM future
Data

CX & the changing fortunes of customer insight

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customer insight
Voice of the Customer

Which is best: Good data or great surveys?

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Analytics

Workforce wellbeing - what does it really mean?

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Management

How to ensure expertise in service interactions

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Expertise needed in customer service
Strategy

Why you need a 'customer break-up' strategy

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Customer break-up
Analytics

What makes a great retail delivery experience?

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Technology

How to build your customer experience tech stack

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Building a cx tech stack
Analytics

Journey analytics and the customer experience

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Data

The role of data science in the future of CX

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The role of data science in the future of customer experience
Data

Will sales be the biggest threat to CX leadership?

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Sales leader
Data

Why has traditional text analytics failed CX?

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Text analytics
Analytics

Why cookie loss is good for customer focus

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