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Analytics
Analytics
Strategy
18th Aug 2023
Ensuring long-term success from seasonal rushes
Scott Muncaster emphasises the value of intelligent customer data.
by
Scott Muncaster
Technology
21st Jul 2023
Making your customer engagement more meaningful
by
Rachel Whitter
Analytics
21st Jun 2023
What influences understanding, insight & decision
by
Paul Kavanagh
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Toolkit
Sponsored
UK contact centre vertical markets report
Data
9th May 2023
The false economies of data team cost-cutting
by
Paul Laughlin
Analytics
16th Apr 2023
The challenges of customer lifetime value
by
Peter R-J
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Calabrio
12th Apr 2023
Calabrio ONE is Now Listed on Genesys AppFoundry
Analytics
16th Mar 2023
Enjoy a slice of customer data analytics Pi (e)
by
Jim Davies
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Data
2nd Mar 2023
"CX leaders must understand insight analytics"
Analytics
7th Feb 2023
Elephants and the customer experience
by
Jim Davies
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Analytics
3rd Feb 2023
Securing loyalty should start with data insights
by
MartinSquires
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Data
26th Jan 2023
"Be happy being the minority voice in the room"
Engagement
26th Jan 2023
CX strategy checklist: 7 priorities for 2023
by
Zhecho Dobrev
Analytics
25th Jan 2023
The 5-step detox programme for contact centres
by
Magnus Geverts
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Analytics
23rd Jan 2023
Are call centres missing tasty customer data?
by
Jim Davies
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Analytics
2nd Dec 2022
Just how many bank accounts do we need?
by
Peter Dorrington
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Analytics
9th Nov 2022
The top CX lessons to learn from Black Friday
by
Alex Buckley
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Quantanite
2nd Nov 2022
ChatLingual and Quantanite form strategic alliance
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