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Analytics
Analytics
Anonymous
30th Apr 2021
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More often than not, we hear about how difficult it is to crack the UPSC exams
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Analytics
29th Apr 2021
Finding the true voice of your customer
Data
9th Apr 2021
How to get great customer insights on the cheap
by
Mark Hall
Management
30th Mar 2021
ON-DEMAND WEBINAR: How to personalise service
by
Chris Ward
Data
25th Mar 2021
How to foster a more effective insight culture
by
Liam Fahey
Data
15th Mar 2021
Are you insight-oriented? A preliminary assessment
by
Liam Fahey
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Data
24th Feb 2021
Why your customer insight team needs a purpose
by
Paul Laughlin
Contact centres
11th Feb 2021
The dangers of being dazzled by dashboards
by
Andrew Moorhouse
Analytics
3rd Feb 2021
AI-powered voice analytics will power call centres
Analytics
27th Jan 2021
Keeping hold of your COVID-19 customers
Analytics
6th Jan 2021
Adapting CX to 5 common types of customers
Analytics
3rd Nov 2020
COVID-19: The omnichannel accelerant
Analytics
2nd Nov 2020
Predictions: Digital transformation in 2021
Analytics
27th Oct 2020
The missing link to effective employee coaching
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