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Analytics
Analytics
Data
28th Sep 2020
Customer science: Just a repackage of old ideas?
by
Colin Shaw
Analytics
24th Sep 2020
Up the value of customer insight during COVID-19
Engagement
15th Sep 2020
CX's 5 digital dilemmas posed by the pandemic
by
Scott Turton
Data
3rd Sep 2020
3 questions you must answer to create valuable CX
by
Jack Springman
Analytics
20th Aug 2020
How can brands win trust in an experience economy?
Analytics
17th Aug 2020
How data can reveal customer behaviour changes
Analytics
11th Aug 2020
Making 'emotive banking' a practical reality
Voice of the Customer
23rd Jul 2020
How to design a CX metrics system to prove ROI
by
Michael Hinshaw
Analytics
13th May 2020
Want to prevent customer churn?
Contact centres
13th May 2020
ON-DEMAND WEBINAR: How to maintain CSAT
by
Chris Ward
Analytics
22nd Apr 2020
Anticipating the world after coronavirus
Analytics
9th Apr 2020
When should retailers stop talking to customers?
Show more
