Artificial intelligence

19th Aug 2019
Blog

AI and Voice of Customer interactions

By
PunitSedani
Product Manager
Artificial intelligence
15th Aug 2019
Blog

Infographic: How to Fight a Ransomware Attack

By
Sebastian Sarmiento
Artificial intelligence
Robots
2019 chatbots guide
Channels
13th Aug 2019

Which chatbot works best for your business?

8th Aug 2019
Blog

The digital natives are here – are you ready?

By
ValurSvansson
Principal Consultant - Customer Op's...
Artificial intelligence
6th Aug 2019
Blog

Hyper personalisation unlocks customer experience

By
mattchadd
Project Management Director
Artificial intelligence
30th Jul 2019
Blog

Research lessons for experience management

By
Jack Davies
Head of Content EMEA
Artificial intelligence
eGain
By eGain | 25th Jul 2019

A-dec Picks eGain for AI-Powered Customer Support

Sunnyvale, CA (July 25, 2019): eGain (NASDAQ: EGAN ), the leading provider of cloud-based customer engagement solutions, today announced that A-dec,...
Management
15th Jul 2019
Blog

The reality of AI in customer service

By
Thomas.Moroney
Artificial intelligence
15th Jul 2019
Blog

Improve customer satisfaction in a call centre

By
Denise Hamilton
Senior writer and content strategist
Artificial intelligence
13th Jul 2019
Blog

Capitalize on four customer experience trends

By
Jeff Ritter
Education marketing manager
Artificial intelligence
28th Jun 2019
Blog

The problem with digital transformation? It's you

By
Milosz_Krasinski
MD at Chilli Fruit Web Consulting
Artificial intelligence
28th Jun 2019
Blog

5 tips on how to delight your customers

By
Paul Hardy
Chief Innovation Office - EMEA
Artificial intelligence
21st Jun 2019
Blog

How automation is shaping the customer service

By
Ruth Hoffman
Chief Strategist, CEO
Artificial intelligence
18th Jun 2019
Blog

7 ways AI is transforming email marketing

By
johnsmithib
Assistant Marketing Manager
Artificial intelligence