Artificial intelligence

3rd Dec 2019
Blog

A pub landlord's lessons for knowing customers

By Customer Experience Expert
Artificial intelligence
Artificial intelligence
CRM
3rd Dec 2019

Only 4% of firms currently see CX value in AI

2nd Dec 2019
Blog

Chatbots Will Enhance Your Contact Center Agents

By
Artificial intelligence
27th Nov 2019
Blog

Shaping customer experience with automation and AI

By Director
Artificial intelligence
21st Nov 2019
Blog

2020 Predictions - Lazy bots & failed voice AI

By Senior Director, Customer Experience...
Artificial intelligence
20th Nov 2019
Blog

AI stirs up customer service workforce & operation

By Independent research and advisory firm
Artificial intelligence
19th Nov 2019
Blog

Could tech implementation be your downfall?

By Customer Experience Expert
Artificial intelligence
Algorithim economy
Technology
13th Nov 2019

CX and marketing's role in the algorithm economy

4th Nov 2019
Blog

AI is changing chat

By Co-founder and CEO
Artificial intelligence
30th Oct 2019
Blog

How AI is revolutionising sales and marketing

By CEO and co-founder of Prospex and Fountech
Artificial intelligence
16th Oct 2019
Blog

Untangling the spaghetti of customer journeys

By Co-founder and CEO
Artificial intelligence
16th Oct 2019
Blog

5 ways AI helps improve customer experience

By Marketing Analyst
Artificial intelligence
14th Oct 2019
Blog

How AI helps brands play the generation game

By Chief Marketing Officer
Artificial intelligence
7th Oct 2019
Blog

The growth of self-service channels

By NewVoiceMedia, a Vonage company
Artificial intelligence