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CMOs ignoring IT despite customer consequences
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4 common mistakes made by customer insight leaders
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4 ways that disruptors deliver fast & easy CX
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Retailer warnings as ecommerce expectations rise
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How to deal with difficult customers
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The 2019 CRM buyer's guide
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Should service & marketing have a shared budget?
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How to introduce agent self-scoring evaluations
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Frustrated service agents call for chatbot support
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What you should (and shouldn't) use NPS for
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CSAT, NPS or CES - it's not about the numbers
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The 2019 VoC buyer's guide
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5 ways AI helps improve customer experience
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Revealed: The two secrets to customer loyalty
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Resources
Events & webinars
CX Leader of the Year
B2B
B2B
19th Mar 2019
Blog
How to alleviate churn with customer success
By
Robert C Johnson
CEO and Co-Founder
1st Mar 2019
Blog
CX Trends That Are Shaping 2019
By
Diana Serrano
Marketing Coordinator
21st Feb 2019
Blog
Should your business be thinking about In-housing?
By
BenCampbell
Freelancer
19th Feb 2019
Blog
Annual reports impact customer decisions
By
ElementalCoSec
Director
5th Feb 2019
Blog
How Revenue AI can help identify areas for growth
By
James Isilay
CEO
30th Jan 2019
1 comment
Infographic: 7 stages of B2B decision-making
15th Jan 2019
Why buying scenarios should be in your 2019 plans
7th Jan 2019
Blog
The science of B2B sales
By
James Isilay
CEO
Advertisement
27th Dec 2018
Blog
Boost your proposal conversion with visual content
By
David Trounce
Business Consultant and Writer
18th Dec 2018
1
Blog
Is customer support making you sick?
By
Robert C Johnson
CEO and Co-Founder
27th Nov 2018
Blog
B2B marketing and sales — mission possible
By
Forrester
Independent research and advisory firm
24th Nov 2018
Blog
8 leadership strategies for a high performing team
By
AgiMarx
Director of Marketing, Thematic
24th Nov 2018
Blog
How to start your Voice of Customer (VOC) program
By
AgiMarx
Director of Marketing, Thematic
7th Nov 2018
Blog
Aim higher with a 360° customer view
By
Samir Belkhayat
UK Managing Director
Show more
