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CMOs ignoring IT despite customer consequences
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4 common mistakes made by customer insight leaders
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4 ways that disruptors deliver fast & easy CX
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Retailer warnings as ecommerce expectations rise
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How to deal with difficult customers
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The 2019 CRM buyer's guide
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Should service & marketing have a shared budget?
Contact centres
How to introduce agent self-scoring evaluations
Contact centres
Frustrated service agents call for chatbot support
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What you should (and shouldn't) use NPS for
Voice of the Customer
CSAT, NPS or CES - it's not about the numbers
Voice of the Customer
The 2019 VoC buyer's guide
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What's the purpose of Mystery Shopping?
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What can MS Excel Do That Google Sheets Cannot?
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5 ways AI helps improve customer experience
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5 ways AI helps improve customer experience
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Revealed: The two secrets to customer loyalty
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Resources
Events & webinars
CX Leader of the Year
Big data
Big data
23rd Sep 2019
Blog
ESOMAR Congress showcases CX innovation
By
Finn Raben
Director General, ESOMAR
19th Sep 2019
2 comments
Use this simple tool to improve your CX insights
4th Sep 2019
4 common mistakes made by customer insight leaders
20th May 2019
Blog
How data refreshing can unlock new opportunities
By
James Isilay
CEO
17th Apr 2019
Blog
How to orchestrate your customer analytics
By
Forrester
Independent research and advisory firm
12th Apr 2019
Blog
Customer relations in the digital age
By
Alain Mevellec
CEO & founder
30th Jan 2019
Blog
Digital marketing: power of data-driven decisions
By
Anna Rodriguez
11th Jan 2019
Can we call Amazon a 'customer-centric' company?
Advertisement
7th Jan 2019
Blog
The science of B2B sales
By
James Isilay
CEO
27th Dec 2018
Blog
Digital disruption: How's your company responding?
By
beyondthearc
CEO
11th Dec 2018
Blog
Why fashion’s 'poor fit' epidemic is damaging CX
By
Mike Woodward
Head of Analytics and Insights
30th Nov 2018
CXC EU 2018: How FS firms are redesigning CX
22nd Oct 2018
Blog
Understanding Britain’s coastal regions
By
Richard Jenkings
Lead Analytics Consultant
16th Oct 2018
Blog
Uniland – a multi-billion pound opportunity
By
Richard Jenkings
Lead Analytics Consultant
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