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Paul Laughlin

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James Isilay

Big data

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Forrester

Understanding your customers love language

4 themes that will drive digital marketing in 2020

Using AI-powered Search To Improve CX

How to trust your customer data again

2010-2020: CX revolutions that defined the decade

Broaden your horizons beyond data navel-gazing

Focus on Big Data frustrating firms' CX ambitions

ESOMAR Congress showcases CX innovation

Use this simple tool to improve your CX insights

4 common mistakes made by customer insight leaders

How data refreshing can unlock new opportunities

How to orchestrate your customer analytics

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The expansive role of CX teams

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