Branding

Branding

30th Dec 2020

How to provide better social media customer care

by

Artificial intelligence

14th Nov 2020

COVID-19 & the role of insights in brand loyalty

by

Strategy

6th Nov 2020

CX's role in catering for the “conscious consumer"

by

Christophe Pecoraro

Conscious consumers

Branding

13th Oct 2020

A guide to branding in whiteboard animation

by

Branding

26th Aug 2020

CX rings hollow without a strong brand culture

by

Branding

10th Aug 2020

Arbitrary cost-cuts are risky for brand reputation

by

Nicholas Watkis

Strategy

6th Aug 2020

S2 Ep8: Rise of the conscious consumer

Conscious consumer

Loyalty

3rd Aug 2020

Which four brands most inspire CX professionals?

by

Michael Hinshaw

Stars

Loyalty

2nd Jun 2020

Brands feel wrath of socially-conscious consumers

by

Thumbs down

Behavioural marketing

28th Apr 2020

How to create a customer-centric brand strategy

by

Dennis Williams

Strategy

8th Apr 2020

What are the best brand responses to COVID-19?

by

Sneeze coronavirus customer service

Strategy

1st Apr 2020

Will COVID-19 make or break your brand reputation?

by

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