Chatbots

22nd Jan 2020

Blog

How conversational AI will boost CX this decade

By Lars Selsås Co-founder and CEO

chatbot

17th Jan 2020

How the Singapore's government chatbot initiative

19th Dec 2019

Blog

Pros and cons of using chatbots for your business

By Ruth Hoffman Chief Strategist, CEO

Chatbot

17th Dec 2019

Does your chatbot speak in its native tongue?

5th Dec 2019

Blog

The SME advantage: show your human side

By Ryan Lester Senior Director, Customer Experience...

2nd Dec 2019

Blog

Chatbots Will Enhance Your Contact Center Agents

By Thomas.Moroney

21st Nov 2019

Blog

2020 Predictions - Lazy bots & failed voice AI

By Ryan Lester Senior Director, Customer Experience...

4th Nov 2019

Blog

AI is changing chat

By Lars Selsås Co-founder and CEO

eGain

By eGain | 17th Oct 2019

eGain Reimagines Omnichannel Customer Engagement

Sunnyvale, CA (October 15, 2019): eGain (NASDAQ: EGAN ), the leading provider of omnichannel customer engagement solutions, today announced major...

8th Oct 2019

Blog

“Why can’t this stupid chatbot do what I want?”

By Forrester Independent research and advisory firm

Robot

7th Oct 2019

Frustrated service agents call for chatbot support

eGain

By eGain | 25th Sep 2019

eGain makes disruptive free chatbot offer

Sunnyvale, CA (September 25, 2019): eGain (NASDAQ: EGAN ), the leading provider of omnichannel customer engagement solutions, is offering free,...

Stats ecommerce digital support

18th Sep 2019

Retailer warnings as ecommerce expectations rise

27th Aug 2019

Blog

Why chatbots can’t read your mind

By Forrester Independent research and advisory firm