Chatbots

5th Dec 2019

Blog

The SME advantage: show your human side

By Ryan Lester Senior Director, Customer Experience...

2nd Dec 2019

Blog

Chatbots Will Enhance Your Contact Center Agents

By Thomas.Moroney

21st Nov 2019

Blog

2020 Predictions - Lazy bots & failed voice AI

By Ryan Lester Senior Director, Customer Experience...

4th Nov 2019

Blog

AI is changing chat

By Lars Selsås Co-founder and CEO

eGain

By eGain | 17th Oct 2019

eGain Reimagines Omnichannel Customer Engagement

Sunnyvale, CA (October 15, 2019): eGain (NASDAQ: EGAN ), the leading provider of omnichannel customer engagement solutions, today announced major...

8th Oct 2019

Blog

“Why can’t this stupid chatbot do what I want?”

By Forrester Independent research and advisory firm

Robot

7th Oct 2019

Frustrated service agents call for chatbot support

eGain

By eGain | 25th Sep 2019

eGain makes disruptive free chatbot offer

Sunnyvale, CA (September 25, 2019): eGain (NASDAQ: EGAN ), the leading provider of omnichannel customer engagement solutions, is offering free,...

Stats ecommerce digital support

18th Sep 2019

Retailer warnings as ecommerce expectations rise

27th Aug 2019

Blog

Why chatbots can’t read your mind

By Forrester Independent research and advisory firm

Robots

13th Aug 2019

Which chatbot works best for your business?

chatbot

5th Aug 2019

11 reasons why customer service chatbots fail

robots

13th Jun 2019

Robots replace advisors: fact or fiction?

17th May 2019

Blog

How to use chatbots to measure employee engagement

By Martin Powton Marketing Manager