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Chatbots

Chatbots

Why AI & live chat is a winning combination

Artificial intelligence
1st Dec 2020

Customers expect immediate results but they also crave the personal touch. Abbie Heslop of EBI.AI discusses how artificial intelligence (AI) can help...

Blog

New research highlights sea change in CX approach

Management
30th Oct 2020
Sea change

MyC survey reveals customer service's empathy gap

Management
2nd Oct 2020
Heart empathy gap

Creating a better banking experience

Chatbots
26th Aug 2020
Blog

Digital customer engagement in the new (ab)normal

Report
Sponsored
front cover

The value of chatbots in ecommerce: case studies

Report
Sponsored
front cover
Advertisement

Are we on the cusp of the post-human service era?

Channels
7th Jul 2020
Robot

Find the right service mix for new customer needs

Channels
4th Jun 2020
Robot service channels

5 ways chatbots improve customer service

Chatbots
27th May 2020
Blog

How AI can transform CX in financial services

Artificial intelligence
10th May 2020
Blog

CX Company invests in further growth

CX Company
4th May 2020
CX Compay

5 Customer Service Trends to Watch in 2020

Chatbots
1st May 2020
Blog

Plan for the work-at-home contact centre

Chatbots
23rd Apr 2020
Blog

Integrating voice and conversational AI

Artificial intelligence
20th Apr 2020
Blog
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