Chatbots

eGain

1st Apr 2021

Retailer automates digital shopper engagement

Sunnyvale, CA (April 1, 2021): eGain (NASDAQ: EGAN ), the leading cloud platform for customer engagement automation, today announced that a fast-...

Chatbots

29th Mar 2021

Sponsored

Are chatbots now a no-brainer for contact centres?

Channels

29th Mar 2021

Chatbots: What future for the ‘virtual idiot’?

by

Virtual idiots

Channels

17th Mar 2021

How mystery shopper studies can improve chatbots

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Robot service channels

Artificial intelligence

3rd Feb 2021

What’s next for AI in digital communications?

Strategy

3rd Feb 2021

5 ways Jeff Bezos transformed customer experience

by

Jeff Bezos

Channels

28th Jan 2021

Have bots & video reached a service tipping point?

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Video

Artificial intelligence

1st Dec 2020

Why AI & live chat is a winning combination

Management

30th Oct 2020

New research highlights sea change in CX approach

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Sea change

Management

2nd Oct 2020

MyC survey reveals customer service's empathy gap

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Heart empathy gap

Chatbots

26th Aug 2020

Creating a better banking experience

Channels

7th Jul 2020

Are we on the cusp of the post-human service era?

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Robot