Chatbots

Contact centres

17th Jan 2019

How to identify the best AI for your call centre

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Robot face

Artificial intelligence

15th Jan 2019

The AI Revolution in Customer Services

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Contact centres

18th Dec 2018

Does your contact centre need AI whisper agents?

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Robot

Chatbots

17th Dec 2018

Coping with holiday spikes in the contact centre

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BlueOceanContactCenters

Channels

27th Nov 2018

Finding the right balance of human-digital support

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Robot

Apps

14th Nov 2018

Conversational commerce: the future of e-commerce

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Chatbots

31st Oct 2018

Customer experience predictions for 2020

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Channels

26th Oct 2018

Using AI to improve CX: Lessons from Netflix

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Guest Contributor

Brain

Technology

24th Oct 2018

Sponsored

When artificial intelligence and emotion collide

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Emotional robot

B2B

2nd Oct 2018

How Conversation Bots Slash B2B Sales Cycles

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Channels

11th Sep 2018

Is AI reinforcing gender stereotypes?

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Guest Contributor

chatbot woman

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