Chatbots

Contact centres

10th Apr 2018

S1 Ep3: What happens when the robots take over?

Channels

5th Apr 2018

How retailers can assess their channel strategies

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Closed sign store closure

Channels

5th Apr 2018

The role of customer service in the advice era

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guidance advice

Channels

3rd Apr 2018

Infographic: How to measure chatbot effectiveness

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Chatbot

Strategy

28th Mar 2018

The commodity magnet & changing customer demands

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Steven Van Belleghem

Magnet

Chatbots

26th Mar 2018

AI customer service will change your business

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BlueOceanContactCenters

Chatbots

22nd Mar 2018

Chatbot relay: Syncing bots & humans for great CX

by

Ecommerce

19th Mar 2018

Why your bot must understand human personality

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Personality conversational commerce

Contact centres

16th Mar 2018

How do you train and maintain a chatbot?

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Wind up robot

Ecommerce

12th Mar 2018

Infographic: Unlock the etail value of chatbots

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Chatbot

Chatbots

15th Feb 2018

How to make the perfect chatbot

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Chatbots

13th Feb 2018

How bots can help deliver great customer service

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