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Chatbots
Chatbots
Contact centres
10th Apr 2018
S1 Ep3: What happens when the robots take over?
Channels
5th Apr 2018
How retailers can assess their channel strategies
by
Jack Whiteley
Channels
5th Apr 2018
The role of customer service in the advice era
by
Kimberlee West
Channels
3rd Apr 2018
Infographic: How to measure chatbot effectiveness
by
Neil Davey
Strategy
28th Mar 2018
The commodity magnet & changing customer demands
by
Steven Van Belleghem
Chatbots
26th Mar 2018
AI customer service will change your business
by
BlueOceanContactCenters
Blog image, notepad with pen
Chatbots
22nd Mar 2018
Chatbot relay: Syncing bots & humans for great CX
by
Iain Banks
Blog image, notepad with pen
Ecommerce
19th Mar 2018
Why your bot must understand human personality
by
Seth Grimes
Contact centres
16th Mar 2018
How do you train and maintain a chatbot?
by
Chris Ward
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1
Ecommerce
12th Mar 2018
Infographic: Unlock the etail value of chatbots
by
Neil Davey
Chatbots
15th Feb 2018
How to make the perfect chatbot
by
Martin Powton
Blog image, notepad with pen
Chatbots
13th Feb 2018
How bots can help deliver great customer service
by
Jack Barmby
Blog image, notepad with pen
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