Click-and-collect

Click-and-collect

Engagement

28th Jun 2022

How Primark's digital shift could harm its CX

Budget fashion chain Primark is finally embracing multichannel retail with a trial of a click-and-collect programme. But could it backfire?

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click and collect

Click-and-collect

3rd Dec 2020

Adding an edge to in-store retail

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Click-and-collect

11th Aug 2020

Safety at the forefront of customer experience

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Click-and-collect

12th Dec 2019

It’s beginning to look a lot like CXmas…

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Click-and-collect

23rd Oct 2019

Stand and deliver – fulfilment is a CX challenge

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Click-and-collect

19th Aug 2019

CX – it's not all about the customer

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Click-and-collect

19th Aug 2019

The Amazon age: how retailers can strike back

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Click-and-collect

1st Nov 2018

Three in-store CX initiatives you need to run ASAP

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Click-and-collect

24th May 2017

Where CX is going we don't need checkout lines

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Click-and-collect

6th Apr 2017

Securely connecting the supply chain

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Ecommerce

30th Mar 2017

Why British customers have an attitude problem

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Click-and-collect

15th Nov 2016

New research reveals our High Street's future

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Click-and-collect

29th Jul 2016

How to Beat the Decline of the High Street – Getting Click and Collect Right

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Ecommerce

28th Jul 2016

Bricks-and-mortar's evolving role in omnichannel

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Bricks

Ecommerce

26th Jul 2016

Narrowing the gap from engagement to purchase

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magic

Click-and-collect

21st Jun 2016

What is a Shop? The Evolution of the Retail Store

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B2B

14th Jun 2016

Mobile messaging in retail and the evolution of convenience

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Click-and-collect

26th May 2016

Exceeding the expectations of the digitally demanding consumer

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