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European Customer Experience Organization
6th Apr 2021

ECXO: An open, inclusive and diverse community

Launching earlier this year, the European Customer Experience Organization (ECXO) is an open, free access, professional community that aims to bring...

ECXO
Collaboration
3rd Mar 2021

Is this the future of events post-pandemic?

Blog
Communities
2nd Mar 2021

The role of recognition when choosing CRM software

Blog
Artificial intelligence
21st Dec 2020
Sponsored

Lessons from the 2020 malaise

Blog
Strategy
6th Nov 2020

CX's role in catering for the “conscious consumer"

by
Christophe Pecoraro
Conscious consumers
Communities
29th Sep 2020

UK National Contact Centre Award winners announced

Blog
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B2B
7th Jul 2020

Who is The Americas' most customer-centric brand?

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B2B
30th Jun 2020

Who is Europe's most customer-centric company?

Blog
Communities
10th Jun 2020

Predictions for post-COVID-19 customer service

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Communities
28th May 2020

Worried about overbooking your online event?

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Artificial intelligence
16th Apr 2020

AI: The next evolution of personal touch

Blog
Communities
17th Apr 2019

What is the Monzo approach to CX?

Blog
Voice of the Customer
1st Feb 2019

Do customers expect responses to bad reviews?

by
Guest Contributor
Typewriter review
Analytics
7th Jan 2019

When marketing & HR collide

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