Resources
Industry Insights
MyCustomer Connect
Login
Register
Home
Marketing
Sub-categories
Strategy
Technology
Data
Strategy
What needs to be in a marketing plan?
Strategy
How leading CMOs restructure firms to improve CX
Technology
Sponsored
How to choose a Content Mangagement System
Selling
Sub-categories
Sales performance
CRM
Ecommerce
CRM
Sponsored
6 ways CRM can improve your marketing function
CRM
Questions mid-size firms must ask when buying CRM
CRM
The 3 pillars of CRM success
Service
Sub-categories
Management
Contact centres
Channels
Contact centres
Sponsored
Lessons from Tesco Mobile's VoE programme
Channels
Where should chatbots sit in the customer journey?
Channels
How and why you should run a chatbot trial
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
What can your brand do to fight fake reviews?
Loyalty
The key skills customer success managers require
Engagement
This week in CX: Lloyds of London, Alexa & JetBlue
Community
Sub-categories
Blogs
Industry insights
Discuss
Customer experience management
Why A/B testing improves customer experience
Big data
Orchestrate Your Customer Analytics Practice
Communities
What is the Monzo approach to CX?
Hot topics
Sub-categories
Chatbots
Contact centres
Customer emotion
Chatbots
Where should chatbots sit in the customer journey?
Chatbots
How and why you should run a chatbot trial
Chatbots
Sponsored
Can bots and AI help humans eradicate bad service?
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Communities
Communities
17th Apr 2019
Blog
What is the Monzo approach to CX?
By
KAE Consulting
1st Feb 2019
4 comments
Do customers expect responses to bad reviews?
7th Jan 2019
Blog
When marketing & HR collide
By
Sondra Dryer
Global Head of Employer Branding &...
4th Jan 2019
Blog
Community Software Is Alive and Well
By
Diana Serrano
Marketing Coordinator
22nd Feb 2018
Neo CRM: Is a new generation of CRM imminent?
25th Jan 2018
Blog
Generation Z's brand expectations and experiences
By
Daniel Bakst
Social & Digital Marketing Associate
5th Dec 2017
Blog
Why educating customers is the new selling
By
loriwagoner
Community Manager
20th Sep 2017
Blog
Why build a social network around your product
By
dilabrien
Advertisement
18th Sep 2017
Blog
Getting Social Recruitment Right
By
Joanne Regan-Iles
5th Sep 2017
Blog
Leverage communities to drive marketing impact
By
Marcus Ruebsam
Senior Vice President Strategy &...
1st Aug 2017
Blog
Rules for outsourcing your marketing management
By
Keren Lerner
Founder & Managing Director
17th Jul 2017
1 comment
Do emojis have a role in live chat support?
28th Jun 2017
Blog
Points to be considered while writing a CRM plan
By
AudreySantos
Blogger
26th Jun 2017
Blog
There is value in listening to the employee voice
By
Keren Lerner
Founder & Managing Director
Show more
