Communities

Communities

Apps

4 best practices for achieving green logistics

Global sustainability efforts are evolving constantly—which means that consumer feelings and behaviours are evolving as well. A recent Deloitte...

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Management

Service leaders turn to gig economy for support

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Gig economy
Voice of the Customer

How to support vulnerable customers as costs rise

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Contact centres

The role of service teams in tackling loneliness

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Loneliness epidemic hits customer service and contact centres
Communities

How AI can improve diversity and inclusion

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European Customer Experience Organization

ECXO: An open, inclusive and diverse community

ECXO
Collaboration

Is this the future of events post-pandemic?

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Communities

The role of recognition when choosing CRM software

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Artificial intelligence

Lessons from the 2020 malaise

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Strategy

CX's role in catering for the “conscious consumer"

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Conscious consumers
Communities

UK National Contact Centre Award winners announced

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B2B

Who is The Americas' most customer-centric brand?

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B2B

Who is Europe's most customer-centric company?

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Communities

Predictions for post-COVID-19 customer service

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Communities

Worried about overbooking your online event?

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Artificial intelligence

AI: The next evolution of personal touch

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Communities

What is the Monzo approach to CX?

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Voice of the Customer

Do customers expect responses to bad reviews?

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Typewriter review

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