Communities

Communities

15th Mar 2016

Leadership Skills: 5 Key Ingredients of Courageous Leaders

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Voice of the Customer

24th Feb 2016

Customer review sites targeted by regulator

by

Guest Contributor

Speech analytics

Analytics

15th Feb 2016

Predictable Analytics Offer More Than Just Customer Service

by

Nicholas Mitchell

Communities

5th Feb 2016

Why crowdsourcing customer service is not outsourcing

by

Manuel Grenacher

Collaboration

22nd Jan 2016

Using the 3P Change Equation to Stimulate Sustainable Change

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Technology

7th Jan 2016

Marketing's view on Twitter's 10k character limit

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Twitter

Channels

18th Dec 2015

The importance of P2P customer support this Xmas

by

Julien_Hervouet

Sales business future

3rd Dec 2015

How are you finding the new layout? We want your feedback!

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4562 views

Voice of the Customer

2nd Dec 2015

William Hill's customer feedback gamble

by

William Hill

Communities

1st Oct 2015

10 Top Tips for Blab | Adopt Them Early & Reap The Rewards

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CRM

5th Aug 2015

The three key steps to community building

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CRM

13th Jul 2015

Infographic: Why branded online communities matter

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Pages