Complaints

Customer complaints
Voice of the Customer
10th Sep 2019

How to design a complaints handling process

Complaint
Contact centres
27th Jun 2019

How should the utilities sector handle complaints?

31st May 2019
0
Discuss

Consistency

By
Djsaul
Customer experience
15th Apr 2019
Blog

Customer care in the Age of Entitlement

By
BlueOceanContactCenters
Complaints
15th Mar 2019
Podcast

How to deal with the modern complainer

By
Chris Ward
Editor
Contact centres
Typewriter review
Voice of the Customer
1st Feb 2019
4 comments

Do customers expect responses to bad reviews?

19th Oct 2018
Blog

How negative reviews help to build customer trust

By
AlanDuncan1
Senior Marketing Director, Europe
Complaints
Culture
Voice of the Customer
19th Oct 2018

“Our feedback programme has changed our culture”

7th Sep 2018
Blog

How to respond if the customer is wrong

By
Nicholas Watkis
Principal Consultant
Complaints
Banana
Management
2nd Aug 2018
1 comment

5 deeply flawed service principles

Sorry apologise customer
Loyalty
19th Jul 2018

When should you apologise to a customer?

26th Jun 2018
Blog

Creating a culture of good governance through QA

By
Martin Ellingham
Respond Senior Product Manager
Complaints
22nd May 2018
Blog

Making the right call over quality assurance

By
Martin Ellingham
Respond Senior Product Manager
Complaints
30th Apr 2018
Blog

How well are banks set up to deal with complaints?

By
Jo Davies
Director
Complaints