Complaints

16th Jan 2020
Blog

A new dawn for CMCs

By Product director, Aptean Respond
Complaints
2nd Dec 2019
Blog

Vulnerable customers - a focus on best practice?

By Product director, Aptean Respond
Complaints
14th Nov 2019
Blog

Time to bring complaints out of the back office

By Product director, Aptean Respond
Complaints
Lock
Loyalty
24th Oct 2019
2 comments

The benefits of not saying sorry to customers

17th Oct 2019
Blog

Complaint handling: Months Vs Minutes

By Product director, Aptean Respond
Complaints
Watch
Channels
2nd Oct 2019
2 comments

90% of consumers want service resolution in 24hrs

Customer complaints
Voice of the Customer
10th Sep 2019

How to design a complaints handling process

Complaint
Contact centres
27th Jun 2019

How should the utilities sector handle complaints?

31st May 2019
0
Discuss

Consistency

By
Customer experience
15th Apr 2019
Blog

Customer care in the Age of Entitlement

By
Complaints
15th Mar 2019
Podcast

How to deal with the modern complainer

By Editor
Contact centres
Typewriter review
Voice of the Customer
1st Feb 2019
4 comments

Do customers expect responses to bad reviews?

19th Oct 2018
Blog

How negative reviews help to build customer trust

By Vice President of Consumer Marketing
Complaints
Culture
Voice of the Customer
19th Oct 2018

“Our feedback programme has changed our culture”