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Complaints

Complaints

The role of complaint management in CX improvement

Rachel Williams
Rachel Williams
Management
16th Dec 2020

The coming months can be a peak time for customer complaints. Without a good complaint management system in place, customer experience can suffer.

Call handling

How to increase empathy in complaints management

Complaints
21st Oct 2020
Blog

Is complaint handling becoming inhumane?

Chris Ward
Chris Ward
Channels
15th Oct 2020
Robot fight

Webinar: Guiding customers through uncertainty

Chris Ward
Chris Ward
Management
29th Sep 2020
Vonage

Human conversations drive loyalty

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Complaint management & the modern customer

Management
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How to design a complaints handling process

Portrait photograph of Paul-Jervis Heath
Paul-Jervis Heath
Voice of the Customer
7th Sep 2020
Customer complaints

How to better understand the complaint journey

Whitepaper
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5 reasons you should employ your angry customers

Complaints
31st Jul 2020
Blog

When should you apologise to a customer?

Jeremy Watkin
Jeremy Watkin
Loyalty
13th Jul 2020
Apologise

Customer service has never been more important

Complaints
18th May 2020
Blog

Coronavirus causes shift in consumer complaints

Chris Ward
Chris Ward
Contact centres
6th May 2020
Phone complaint

Out with the old, in with the new

Complaints
27th Apr 2020
Blog

Don't be anti-social

Complaints
26th Mar 2020
Blog
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