Complaints

Complaints

Management

25th Jan 2022

Customer service complaints at record high

The latest findings from the Institute of Customer Service act as a stark warning.

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Complaints at record high in UK

Contact centres

16th Dec 2021

Customer communication tips for times of crisis

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Customer communication

Complaints

3rd Aug 2021

CX job vacancy of the week: Barratt

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Complaints

27th Jul 2021

7 top tips for communicating change to customers

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Channels

8th Jul 2021

Fewer excuses and more empathy, demand customers

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Loyalty

Management

21st Jun 2021

How much autonomy should service staff have?

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Autonomy

Management

21st May 2021

Why customer complaints remain at record levels

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Complaints

Management

16th Dec 2020

The role of complaint management in CX improvement

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Rachel Williams

Call handling

Complaints

21st Oct 2020

How to increase empathy in complaints management

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Channels

15th Oct 2020

Is complaint handling becoming inhumane?

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Robot fight

Management

29th Sep 2020

Webinar: Guiding customers through uncertainty

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Vonage

Voice of the Customer

7th Sep 2020

How to design a complaints handling process

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Paul-Jervis Heath

Customer complaints

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