Resources
Industry Insights
CX Leader of the Year
Login
Register
Home
Marketing
Sub-categories
Strategy
Technology
Data
Data
How has GDPR changed the customer data landscape?
Technology
Sponsored
Talkdesk announces Talkdesk Agent Assist
Data
How to measure your customer value
Selling
Sub-categories
Sales performance
CRM
Ecommerce
Ecommerce
Digital commerce: Focus on journey not destination
Ecommerce
Contact centre payments – going mobile
CRM
Sponsored
6 ways CRM can improve your marketing function
Service
Sub-categories
Management
Contact centres
Channels
Management
Sponsored
On-demand webinar: What is intelligent service?
Channels
Sponsored
What are the benefits of conversational commerce?
Contact centres
Sponsored
ECCCSAs 2019 are now open for entries
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
How The Mom Test can improve customer feedback
Engagement
Sponsored
How consumer behaviour is changing
Engagement
Customer engagement in the subscription economy
Community
Sub-categories
Discuss
Blogs
Industry insights
Apps
Features online payments
Customer experience management
Future Of Retail: How Brands Will Address Employee
Customer journey
3 Ways To Personalize the Customer Journey
Hot topics
Sub-categories
Contact centres
Customer emotion
Chatbots
Contact centres
Sponsored
Talkdesk announces Talkdesk Agent Assist
Contact centres
Goodbye call centre, hello experience centre
Be empowered - read our content
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Complaints
Complaints
15th Apr 2019
Blog
Customer care in the Age of Entitlement
By
BlueOceanContactCenters
15th Mar 2019
Podcast
How to deal with the modern complainer
By
Chris Ward
Editor
1st Feb 2019
4 comments
Do customers expect responses to bad reviews?
19th Oct 2018
Blog
How negative reviews help to build customer trust
By
AlanDuncan1
Senior Marketing Director, Europe
19th Oct 2018
“Our feedback programme has changed our culture”
7th Sep 2018
Blog
How to respond if the customer is wrong
By
nicholas watkis
Principal Consultant
2nd Aug 2018
1 comment
5 deeply flawed service principles
19th Jul 2018
When should you apologise to a customer?
Advertisement
26th Jun 2018
Blog
Creating a culture of good governance through QA
By
Martin Ellingham
Respond Senior Product Manager
22nd May 2018
Blog
Making the right call over quality assurance
By
Martin Ellingham
Respond Senior Product Manager
30th Apr 2018
Blog
How well are banks set up to deal with complaints?
By
Jo Davies
Director
22nd Dec 2017
Blog
How to acquire new customers the right way
By
AlexK
Head of Social Media Strategy
18th Dec 2017
Blog
Dishonest Feedback: lesser good and greater evil!
By
Jagannathan
Content Marketing Strategist
21st Nov 2017
Blog
Dealing with customers after ruining a brand image
By
Philip Piletic
Marketing Consultant, Writer.
Show more
