Complaints

CX job of the week

30th Nov 2022

CX job of the week: Natwest

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job vacancies,...

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Complaints

22nd Aug 2022

Positive responses to complaints drive success

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Voice of the Customer

23rd Jun 2022

Why customer complaints aren't taken seriously

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Angry

Channels

13th Apr 2022

How to support staff in the cost-of-living crisis

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Wellbeing of customer service staff

Voice of the Customer

23rd Mar 2022

How to support vulnerable customers as costs rise

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Rachael Merrell

coins

Strategy

15th Mar 2022

Can a rebrand transform terrible customer service?

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Hermes rebrands to Evri to improve customer service

Management

16th Feb 2022

Time to ditch 'the customer is always right'?

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How do we move on from the motto 'the customer is always right'

Loyalty

26th Jan 2022

When should staff apologise to a customer?

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Apologise

Management

25th Jan 2022

Customer service complaints at record high

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Complaints at record high in UK

Contact centres

16th Dec 2021

Customer communication tips for times of crisis

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Customer communication

Complaints

3rd Aug 2021

CX job vacancy of the week: Barratt

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Complaints

27th Jul 2021

7 top tips for communicating change to customers

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Channels

8th Jul 2021

Fewer excuses and more empathy, demand customers

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Loyalty

Management

21st Jun 2021

How much autonomy should service staff have?

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Autonomy

Management

21st May 2021

Why customer complaints remain at record levels

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Complaints

Management

16th Dec 2020

The role of complaint management in CX improvement

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Rachel Williams

Call handling

Complaints

21st Oct 2020

How to increase empathy in complaints management

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Channels

15th Oct 2020

Is complaint handling becoming inhumane?

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Robot fight

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