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Complaints

Complaints

28th Apr 2016
Blog

UK retail customer experience – stuck in a rut?

By DerekLewis UK & Ireland Sales Director
Complaints
Cust serv speech bubbles
Channels
21st Apr 2016
1 comment

Tackling the dichotomy of social customer service

Vodafone
Management
1st Apr 2016

Can Vodafone blame complaint rise on an IT glitch?

Queue
Channels
16th Mar 2016

No more waiting: The Post Office's social service

Stat attack
Contact centres
2nd Mar 2016

65% of complaints cost customers too much effort  

Deadzone
Voice of the Customer
26th Feb 2016
6 comments

Why customer surveys are dead

Speech analytics
Voice of the Customer
24th Feb 2016
2 comments

Customer review sites targeted by regulator

Gas
Management
15th Feb 2016
1 comment

Energy firms: turning a customer service corner?

Advertisement
twitter
Channels
12th Feb 2016

The week in customer service tweets

Online reviews
Voice of the Customer
Sponsored
29th Jan 2016

How to take a strategic approach to online reviews

Machine
Loyalty
27th Jan 2016

James Walker Group: Can CX work in manufacturing?

Marriage counselling
Voice of the Customer
27th Jan 2016

How marriage counselling helps with complaints

23rd Jan 2016
Blog

8 Ways to Provide Better Customer Service for...

Complaints
Engagement
21st Jan 2016

How to turn negative reviews into positives

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