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Resources
Events & webinars
CX Leader of the Year
Contact centre metrics
Contact centre metrics
6th Sep 2019
Blog
In-house vs outsourced customer service
By
BlueOceanContactCenters
19th Jul 2019
6 comments
Why it's time to change our call centre metrics
31st May 2019
Blog
A guide to on-site contact centre visits
By
BlueOceanContactCenters
22nd May 2019
Blog
Channel orchestration: Cut waste, increase CSAT
By
Iain Banks
Regional VP International Markets
15th Apr 2019
1
Blog
Rising call handling times - a cause for concern?
By
ValurSvansson
Principal Consultant - Customer Op's...
9th Apr 2019
Service strategy lessons from Virgin Holidays
28th Mar 2019
1 comment
How The White Company collects & uses feedback
20th Mar 2019
The contact centre technology barometer
Advertisement
5th Mar 2019
1 comment
How Booking.com maps employee journeys
4th Mar 2019
Blog
Analytics is all about insights and efficiency
By
Geoff Land
Managing Director
8th Jan 2019
How have call centres evolved in 25 years?
29th Nov 2018
Blog
A Matter of Life and Death
By
Geoff Land
Managing Director
8th Oct 2018
3 comments
Can monetary incentives improve service levels?
24th Aug 2018
Blog
Study reveals the main reasons for customer churn
By
Frank Sherlock
Show more
