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Contact centre metrics
Contact centre metrics
8th Jan 2019
How have call centres evolved in 25 years?
29th Nov 2018
Blog
A Matter of Life and Death
By
Geoff Land
Managing Director
8th Oct 2018
3 comments
Can monetary incentives improve service levels?
24th Aug 2018
Blog
Study reveals the main reasons for customer churn
By
Frank Sherlock
16th Aug 2018
1 comment
The new era of collaboration in the contact centre
9th Aug 2018
Blog
The fundamental guide to the contact centre RFP
By
BlueOceanContactCenters
11th Jun 2018
Average handling time: Rethink the reviled metric
7th Jun 2018
Blog
The customer experience breaking point
By
KrisMcKenzie
Senior Vice President and General Manager...
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7th Jun 2018
2
Discuss
Challenges faced by contact center managers
Asked by
Swati88
Technical Content Writer
22nd Feb 2018
The health of the contact centre
2nd Feb 2018
Blog
Streamlining workflows to create exceptional CX
By
Geoff Land
Managing Director
29th Jan 2018
Blog
Top 10 call centre metrics that you should know
By
Graham Smith
Business Development Manager at...
30th Nov 2017
Blog
New Year, New Contact Center RFP?
By
BlueOceanContactCenters
4th Nov 2017
Blog
Customer service trends for contact centres 2017
By
briansmithx2
Senior Internet Market Analyst
Show more
