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Contact centre metrics
Contact centre metrics
15th Apr 2019
1
Blog
Rising call handling times - a cause for concern?
By
ValurSvansson
Principal Consultant - Customer Op's...
Contact centre best practices
9th Apr 2019
Service strategy lessons from Virgin Holidays
Contact centre best practices
28th Mar 2019
1 comment
How The White Company collects & uses feedback
Contact centre best practices
20th Mar 2019
The contact centre technology barometer
Contact centre best practices
5th Mar 2019
1 comment
How Booking.com maps employee journeys
4th Mar 2019
Blog
Analytics is all about insights and efficiency
By
Geoff Land
Managing Director
8th Jan 2019
How have call centres evolved in 25 years?
29th Nov 2018
Blog
A Matter of Life and Death
By
Geoff Land
Managing Director
Advertisement
8th Oct 2018
3 comments
Can monetary incentives improve service levels?
24th Aug 2018
Blog
Study reveals the main reasons for customer churn
By
Frank Sherlock
Contact centre best practices
16th Aug 2018
1 comment
The new era of collaboration in the contact centre
9th Aug 2018
Blog
The fundamental guide to the contact centre RFP
By
BlueOceanContactCenters
11th Jun 2018
Average handling time: Rethink the reviled metric
7th Jun 2018
Blog
The customer experience breaking point
By
KrisMcKenzie
Senior Vice President and General Manager...
Show more
