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Contact centre metrics
Contact centre metrics
6th Nov 2019
Blog
The true cost of your in-house contact centre
By
BlueOceanContactCenters
17th Oct 2019
Blog
How to shortlist potential contact centre partners
By
BlueOceanContactCenters
10th Oct 2019
How to introduce agent self-scoring evaluations
7th Oct 2019
1 comment
CSAT, NPS or CES - it's not about the numbers
1st Oct 2019
Blog
Ease the pain of scaling your contact centre
By
BlueOceanContactCenters
6th Sep 2019
Blog
In-house vs outsourced customer service
By
BlueOceanContactCenters
19th Jul 2019
6 comments
Why it's time to change our call centre metrics
31st May 2019
Blog
A guide to on-site contact centre visits
By
BlueOceanContactCenters
Advertisement
22nd May 2019
Blog
Channel orchestration: Cut waste, increase CSAT
By
Iain Banks
Regional VP International Markets
15th Apr 2019
1
Blog
Rising call handling times - a cause for concern?
By
ValurSvansson
Principal Consultant - Customer Op's...
9th Apr 2019
Service strategy lessons from Virgin Holidays
28th Mar 2019
1 comment
How The White Company collects & uses feedback
20th Mar 2019
The contact centre technology barometer
5th Mar 2019
1 comment
How Booking.com maps employee journeys
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