Contact centre metrics

29th Jun 2017
0
Lending a hand
The proactive customer service guide

6 examples of great proactive customer service

5th Jun 2017
0
Blog

3 Top qualities of a modern call centre agent

By
Frank Sherlock
Contact centre metrics
2nd May 2017
0
Blog

Does the future of service depend on technology?

By
TomGoodmanson
President and CEO at Calabrio
Contact centre metrics
26th Apr 2017
0
Blog

Assessing how call centre KPIs relate to CSAT pt 2

By
Tue Søttrup
VP of Product and Customer Success
Contact centre metrics
21st Apr 2017
0
Blog

Assessing how call centre KPIs relate to CSAT pt 1

By
Tue Søttrup
VP of Product and Customer Success
Contact centre metrics
30th Mar 2017
0
Blog

5 ways a VOC programme will change your business

By
Andy Moore
Marketing Director
Contact centre metrics
24th Mar 2017
0
Blog

7 tips for setting up an in-house contact centre

By
dilabrien
Contact centre metrics
20th Mar 2017
0
Blog

Getting the most of inbound and outbound

By
Sandie Simms
Contact centre metrics
15th Mar 2017
0
Blog

Choosing The Right CX Metrics For Your Business

By
Martin Powton
Marketing Manager
Contact centre metrics
3rd Feb 2017
0
Blog

Obtaining customer feedback that WILL improve CX

By
Andy Moore
Marketing Director
Analytics
3rd Aug 2016
0
collaboration

Cracking the collaboration code in the call centre

26th May 2016
0
Hammock

How easy is it to make things easy for customers?

5th May 2016
1
Contact

Infographic: The contact centre's role in branding

28th Apr 2016
0
Blog

What’s the Best Way to Develop a Single View of...

By
CallMiner
Contact centre metrics