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Contact centre metrics
Contact centres
28th May 2020
Four best practices for the future contact centre
by
Chris Ward
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1
Contact centres
13th May 2020
ON-DEMAND WEBINAR: How to maintain CSAT
by
Chris Ward
Contact centre metrics
19th Mar 2020
Top outsourced customer care RFP resources
by
BlueOceanContactCenters
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Contact centre metrics
6th Jan 2020
Unraveling the tangled vines of omnichannel care
by
BlueOceanContactCenters
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Contact centres
31st Dec 2019
Sponsored
9 ways call centre data can improve engagement
by
Guest Contributor
Contact centre metrics
6th Nov 2019
The true cost of your in-house contact centre
by
BlueOceanContactCenters
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Contact centre metrics
17th Oct 2019
How to shortlist potential contact centre partners
by
BlueOceanContactCenters
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Contact centres
10th Oct 2019
How to introduce agent self-scoring evaluations
by
Jaime Scott
Contact centre metrics
1st Oct 2019
Ease the pain of scaling your contact centre
by
BlueOceanContactCenters
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Contact centre metrics
6th Sep 2019
In-house vs outsourced customer service
by
BlueOceanContactCenters
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Contact centres
19th Jul 2019
Why it's time to change our call centre metrics
by
Jeff Gallino
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6
Contact centre metrics
31st May 2019
A guide to on-site contact centre visits
by
BlueOceanContactCenters
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