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Contact centre metrics
Analytics
4th Mar 2019
Analytics is all about insights and efficiency
by
Geoff Land
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Contact centres
8th Jan 2019
How have call centres evolved in 25 years?
by
Chris Ward
Contact centre metrics
29th Nov 2018
A Matter of Life and Death
by
Geoff Land
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Contact centres
11th Oct 2018
How to get the measure of call centre performance
by
Mike Jefferies
Contact centre metrics
24th Aug 2018
Study reveals the main reasons for customer churn
by
Frank Sherlock
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Contact centres
16th Aug 2018
The new era of collaboration in the contact centre
by
Brian Solis
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Contact centre metrics
9th Aug 2018
The fundamental guide to the contact centre RFP
by
BlueOceanContactCenters
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Contact centres
11th Jun 2018
Average handling time: Rethink the reviled metric
by
Carolyn Blunt
Contact centre metrics
7th Jun 2018
The customer experience breaking point
by
Kris McKenzie
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Swati88
7th Jun 2018
Challenges faced by contact center managers
2 Answers
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4492 views
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Report
Sponsored
The health of the contact centre
Contact centre metrics
2nd Feb 2018
Streamlining workflows to create exceptional CX
by
Geoff Land
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