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Contact centre metrics
Contact centre metrics
Contact centres
11th Sep 2017
How to push agents towards unconscious competence
by
Scott Kendrick
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2
Contact centre metrics
29th Aug 2017
Better contact centers = better CX
by
dilabrien
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Contact centre metrics
8th Aug 2017
Time to revisit your contact centre metrics
by
EndaK
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Channels
29th Jun 2017
6 examples of great proactive customer service
by
Adrian Swinscoe
Contact centre metrics
5th Jun 2017
3 Top qualities of a modern call centre agent
by
Frank Sherlock
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Contact centre metrics
2nd May 2017
Does the future of service depend on technology?
by
TomGoodmanson
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Contact centre metrics
26th Apr 2017
Assessing how call centre KPIs relate to CSAT pt 2
by
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Contact centre metrics
21st Apr 2017
Assessing how call centre KPIs relate to CSAT pt 1
by
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Contact centre metrics
30th Mar 2017
5 ways a VOC programme will change your business
by
Andy Moore
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Contact centre metrics
24th Mar 2017
7 tips for setting up an in-house contact centre
by
dilabrien
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Contact centre metrics
20th Mar 2017
Getting the most of inbound and outbound
by
Sandie Simms
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Contact centre metrics
15th Mar 2017
Choosing The Right CX Metrics For Your Business
by
Martin Powton
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