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Contact centre metrics
Contact centre metrics
Contact centre metrics
10th Feb 2016
Self-service success is about so much more than reducing costs
by
SimonJohnson
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Contact centres
12th Jan 2016
4% of UK’s workforce employed in contact centres
by
Chris Ward
B2B
15th Dec 2015
Looking beyond traditional KPIs and embracing knowledge creation
by
Vera Loftis
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Channels
3rd Dec 2015
Is AI the future of customer service?
by
Chinia Green
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1
Contact centre metrics
2nd Dec 2015
Five things every client should insist upon in their cloud Service Level Agreements
by
martintaylor
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Data
22nd Jul 2015
Infographic: Improving customer service with data
by
Chris Ward
Contact centres
7th Apr 2015
How new KPIs are helping companies become more...
by
Daniel Ziv
Contact centres
17th Nov 2014
95% of call centres fail to resolve customer...
by
Chris Ward
Contact centres
29th Apr 2014
Interaction analytics: A “blood test” for your...
by
Jessica Carter
Contact centres
21st May 2012
IT service desks clueless over call costs - study
by
Natalie Steers
Contact centres
2nd Nov 2010
The problem with customer service metrics
by
Moira Clark
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2
Contact centres
1st Nov 2010
Contact centre metrics: How to get the measure...
by
James Le Roth
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