Home
Marketing
Sub-categories
Strategy
Technology
Data
Data
Couple your 2019 targets with your customer value
Strategy
Are your staff a cost or an asset?
Data
How to use CDPs to prevent customer churn
Selling
Sub-categories
Sales performance
CRM
Ecommerce
CRM
How to tackle CRM’s most common obstacles
Sales performance
When do B2B customers want to speak to salesmen?
CRM
Sponsored
Why a CRM transformation project is like Formula 1
Service
Sub-categories
Management
Contact centres
Channels
Contact centres
Sponsored
WEBINAR: How to drag agents into the digital age
Management
What is emotional engineering?
Management
How to become a customer service leader
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Engagement
The 8 elements of a winning service culture
Engagement
MyCustomer's top 10 articles of 2018
Engagement
Sponsored
Event: Join us as we reveal CX's best-kept secrets
Community
Sub-categories
Blogs
Industry insights
Discuss
Analytics
Why customer data is the new Lego
Analytics
Why fashion’s 'poor fit' epidemic is damaging CX
MaritzCX Appoints Andrew Crowhurst as New...
Hot topics
Sub-categories
Customer journey
General Data Protection Regulation (GDPR)
Chatbots
Customer journey
Sponsored
Event: Join us as we reveal CX's best-kept secrets
Customer journey
Engaging employees to create a magical CX
Customer journey
Customer journey mapping 101: Part 3
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Login
Register
Contact centre outsourcing
Contact centre outsourcing
28th Nov 2018
Blog
Northern Ireland: Future of European Nearshoring
By
Iain Banks
Regional VP International Markets
31st Oct 2018
Blog
The pros and cons of outsourcing customer service
By
Ruth Hoffman
Chief Strategist, CEO
30th Oct 2018
Blog
4 key insights to inspire CX leadership
By
Iain Banks
Regional VP International Markets
3rd Oct 2018
Blog
How to build a contact centre Statement of Work
By
BlueOceanContactCenters
1st Oct 2018
Blog
Ways to expect the unexpected this holiday season
By
Iain Banks
Regional VP International Markets
31st Aug 2018
Blog
Are you ready for the future of customer service?
By
BlueOceanContactCenters
9th Aug 2018
Blog
The fundamental guide to the contact centre RFP
By
BlueOceanContactCenters
3rd Aug 2018
Blog
Three CX Lessons from the Three Lions
By
Iain Banks
Regional VP International Markets
Advertisement
12th Jun 2018
Blog
Critical Elements of a Contact Center Launch
By
BlueOceanContactCenters
15th May 2018
Blog
4 essential contact centre RFP resources
By
BlueOceanContactCenters
23rd Apr 2018
Blog
Can outsourcers demonstrate value despite NDAs?
By
Jo Davies
Director
3rd Apr 2018
Blog
How one hospital chose its contact centre supplier
By
BlueOceanContactCenters
27th Feb 2018
Blog
Is your social customer service stellar?
By
BlueOceanContactCenters
29th Jan 2018
Blog
Top 10 call centre metrics that you should know
By
Graham Smith
Business Development Manager at...
Show more
